Ride-Hailing: A Major Contributor to City Congestion
The study, commissioned by Uber and Lyft themselves, exposes the ride-hailing congestion problem - and it's worse than we thought. However, Uber says the scale "is dwarfed by that of private cars and commercial vehicles."

The study looked at combined vehicle miles traveled (VMT) in September 2018 in six major metropolitan areas: Los Angeles, San Francisco, Seattle, Chicago, Boston, and Washington, D.C.
[EMPTY CREDIT]
Decreasing traffic congestion has often been touted as the primary reason behind the use of ride-hailing apps. However, a new study, commissioned by ride-hailing giants Uber and Lyft, found that ride-hailing vehicles actually increases traffic congestion in major cities.
The study looked at combined vehicle miles traveled (VMT) in September 2018 in six major metropolitan areas: Los Angeles, San Francisco, Seattle, Chicago, Boston, and Washington, D.C. It revealed that ride-hailing vehicles' average VMT to be in the low single digits as a percentage when compared to overall vehicle traffic.
In the Seattle area, Uber and Lyft rides made up 1.1% of VMT, the lowest percentage recorded in areas studies. At its highest in the San Francisco metro region, Uber and Lyft made up 2.7%.
Metro region | Other other VMT | Uber, Lyft VMT |
|---|---|---|
Boston | 98% | 2% |
Chicago | 98% | 2% |
LA | 99% | 1% |
San Francisco | 97% | 3% |
Seattle | 99% | 1% |
Washington, DC | 98% | 2% |
VMT numbers change when looking at metro region vs. core county.
For instance, while ride-hailing in the San Francisco metro area contributed 2.7% to total VMT, in core county, in made up nearly 13%. The gap is smaller in some areas, like Seattle, where VMT for the county increased to 1.9% on average.
Core rounty | All other VMT | Uber, Lyft VMT |
|---|---|---|
Suffolk County (Boston) | 92% | 8% |
Cook County (Chicago) | 97% | 3% |
Los Angeles County (LA) | 97% | 3% |
San Francisco County (SF) | 87% | 13% |
King County (Seattle) | 98% | 2% |
Washington, DC (City limits) | 93% | 7% |
Among the reports findings was the revelation that on average, Uber and Lyft drivers spend the majority of their time driving without passengers in the vehicle.
Originally posted on Auto Rental News
More Operations

The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →
Fleet Personal-Use Charges Edge Higher in 2026
Nearly eight in 10 surveyed fleets allow personal use of company vehicles, while just over half of respondents report charging employees for the privilege.
Read More →
