OEMs Putting Warranty Claims Under a Microscope
TORRANCE, CA - Manufacturers continue to increasingly scrutinize pre- and post-warranty consideration claims.
TORRANCE, CA - Manufacturers continue to increasingly scrutinize pre- and post-warranty consideration claims.
All fleet management companies report that the manufacturers seem to be budgeting less money for post-warranty adjustments for fleet customers, because the recovery percentage has continued to decrease year-over-year.
Because vehicles are requiring more specialized fluids and filters, many OEMs are requiring strict adherence to maintenance schedules along with proper fluid usage.
Dealer closings in 2010 caused a slightly negative effect on in-warranty recovery. If a nearby dealer was shut down, some fleets found that for minor repairs covered by warranty it wasn't worth driving to a dealer further away. This continued into 2011, but should be offset by increased vehicle quality and a lower warranty claim rate.
While an issue, warranty recovery has never represented a large percentage of a fleet's overall budget relative to overall expense. In 2011, warranty recoveries were down slightly as manufacturers' staffing and budgets have been reduced.
Click here for more information.
More Operations
Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →