Automotive Fleet
MenuMENU
SearchSEARCH

New-Vehicle Quality Flattens Out, J.D. Power Says

New-vehicle quality in 2019 stayed flat, marking the first year without improvement since 2014, according to J.D. Power's latest Initial Quality Study. More brands worsened than improved over the past 12 months.

June 20, 2019
New-Vehicle Quality Flattens Out, J.D. Power Says

Genesis was the top brand for the second consecutive year in J.D. Power's 2019 Initial Quality Study.

Photo courtesy of Genesis.

2 min to read


New-vehicle quality in 2019 stayed flat, marking the first year without improvement since 2014, according to J.D. Power's latest Initial Quality Study. More brands worsened than improved over the past 12 months.

Ad Loading...

"Automakers continue to make progress in areas like infotainment that attract a lot of consumer attention," said Dave Sargent, vice president of global automotive at J.D. Power. "However, some traditional problems crept up this year, including paint imperfections, brake and suspension noises, engines not starting, and the 'check engine' light coming on early in the ownership experience. Also, more people are having issues with their advanced driver assistance systems, which are critical for building consumer trust in future automated vehicles."

Ad Loading...

Initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. In this year's study, only 13 brands improved; 18 worsened. The industry average remained unchanged at 93 PP100.

Genesis ranks highest in overall initial quality with a score of just 63 PP100. Kia (70 PP100) places second and Hyundai (71 PP100) ranks third. This is the second year in a row that the three Korean brands are at the top of the overall ranking, and it is the fifth consecutive year that Kia is the highest-ranked mass market brand.

Ford (83 PP100) ranks fourth and Lincoln (84 PP100) ranks fifth, marking the first time both Ford Motor Co. brands place in the top five in the same year.

Land Rover is the most-improved brand, with owners reporting 37 PP100 fewer problems than in 2018. Other brands with strong improvements include Jaguar (down 18 PP100), and Dodge and Volvo (down 8 PP100). This is the highest Dodge has ever ranked in the study.

The parent corporation receiving the most model-level awards is Hyundai Motor Group (six awards), followed by General Motors (five), BMW (three); Ford (two) and Nissan (two).

More Vehicle Research

A blue Toyota Camry drives on a road
Vehicle Research•by News/Media Release•October 16, 2026

2027 Toyota Camry Offers Hybrid Powertrain Across Five Grades

The 2027 Toyota Camry is a carryover with new pricing.

Read More →
new Chevy Trax and Trailblazer
Vehicle Research•by News/Media Release•October 16, 2026

Chevrolet Updates 2027 Trax and Trailblazer with More Standard Safety Features

Chevrolet is updating two of its smallest SUVs with added driver-assistance technology, redesigned interiors, and revised trim options. The changes could add more safety equipment as standard for commercial fleets, while a new Trailblazer configuration adds another all-wheel-drive option.

Read More →
commercial fleet sales jan thru sept year over year
Vehicle Research•by Chris Brown•October 7, 2026

Commercial Fleet Sales Rise 5.8% Through September 2026

September commercial fleet sales were essentially unchanged from a year earlier, slowing year-to-date growth while keeping volume ahead of 2025.

Read More →
Ad Loading...
Automotive Fleet Hall of Fame graphic honoring John Dmochowsky, retired senior global fleet manager for Mondelēz International.
Vehicle Research•by Faith Howell•October 2, 2026

Hall of Fame Inductee: John Dmochowsky

The longtime Mondelēz International fleet executive joins the Automotive Fleet Hall of Fame.

Read More →
Automotive Fleet Hall of Fame graphic honoring Lee Miller, retired director of fleet services for Boehringer Ingelheim.
Vehicle Research•by Faith Howell•October 2, 2026

Hall of Fame Inductee: Lee Miller

After more than four decades at Boehringer Ingelheim, Lee Miller leaves a legacy built on fleet expertise.

Read More →
Automotive Fleet Hall of Fame graphic honoring Mark F. Petersen, whose four-decade fleet career spanned corporate and supplier leadership roles.
Vehicle Research•by Faith Howell•October 1, 2026

Hall of Fame Inductee: Mark F. Petersen

From managing fleets of thousands of vehicles to advancing safety and mentoring fellow professionals, Mark F. Petersen made his mark across both the corporate and supplier sides of fleet.

Read More →
Ad Loading...
A ChargerHelp thumbnail representing the 2026 reliability report with a dark blue background.
Vehicle Research•by News/Media Release•September 24, 2026

When Charger Downtime Becomes a Fleet Availability Problem

As EV deployments move beyond pilot programs, charger reliability can directly affect vehicle readiness, driver productivity and route scheduling.

Read More →
A grey Nissan drives on a road at sunset
Vehicle Research•by News/Media Release•September 23, 2026

2027 Nissan Rogue Hybrid Adds e-POWER, Standard AWD

The new Rogue Hybrid uses Nissan’s e-POWER system with dual electric motors, offers an estimated 40 mpg and starts at $35,490.

Read More →
A 2026 BLue FOrester hybrid driving down a dirt road from the rear view
Vehicle Research•by News/Media Release•September 21, 2026

2027 Subaru Forester Adds First Wilderness Hybrid

The 2027 Forester lineup starts at $29,995 and adds a Wilderness Hybrid with 194 combined horsepower and 9.3 inches of ground clearance.

Read More →
Ad Loading...
Henrik Holland headshot on a leadership update
Vehicle Research•by News/Media Release•September 10, 2026

EV Realty Names Henrik Holland President as Charging Platform Expands

The former Prologis Mobility and Shell executive will help expand EV Realty’s truck charging business and move its power-first infrastructure model into autonomous vehicle depots and other fleet sectors.

Read More →