Arsenault Associates, a provider of vehicle maintenance systems, has launched a redesigned and newly functional web site at www.truckfleet.com. The site offers new features including virtual experiences called the Training Room and the Showroom. The Training Room places a trainer and remote trainee in the same virtual space on the Internet. Customers can enter the Training Room with an Arsenault-supplied password by appointment and speak with a trainer over the phone. Both the student and the trainer see the same screen at their remote locations, but the trainer will be able to take over the mouse on the learner’s screen. The trainer can answer questions with specific demonstrations, walking a student through a process. Similarly, customers can enter the Showroom by appointment and meet an Arsenault sales representative, who can answer specific questions with instant demonstrations. The customer can get immediate answers to questions, clear explanations, one-on-one sales communication. At home page, visitors using America Online and CompuServe can select a version of the site optimized for their browsers.