GM Recognized as Best-Performing Domestic Manufacturer in J.D. Power and Associates Study
General Motors Corp. announced it was recognized as the best-performing domestic manufacturer in initial quality by J.D. Power and Associates.
General Motors Corp. announced it was recognized as the best-performing domestic manufacturer in initial quality by J.D. Power and Associates. GM had 12 top-three performing vehicles, including four that were ranked highest in their seg-ments, and three GM assembly plants were named best in initial quality for North America, accord-ing to the J.D. Power and Associates 2002 Initial Quality Study. The J.D. Power and Associates study measures the number of problems consumers experience during the first 90 days of vehicle ownership. The study results also are used by consumers when making a decision on what make and model of vehicle to purchase. GM dominated North America in plant quality, with the Oshawa 2, Ontario, car plant (Buick Century and Regal) placing first and the Bowling Green, KY (Chevrolet Corvette) car plant placing second in the annual study. The Lansing C, MI, (Pontiac Grand Am, Oldsmobile Alero) car plant tied for third with the New United Manufacturing Motors Inc. (NUMMI) plant (Chevrolet Prizm) in Fremont, CA. NUMMI is a joint venture between GM and Toyota. In the latest study, GM had 12 vehicles in the top three of their respective segments. Segment awards include the Chevrolet Malibu for entry midsize car, Buick Century for premium midsize car, Chevrolet Corvette for premium sports car, and Buick LeSabre for full-size car. Second-place finishers include the Oldsmobile Alero for entry midsize car, Chevrolet Monte Carlo for premium midsize car, Chevrolet S10 pickup for compact pickup (tie), Chevrolet Silverado LD for full-size pickup, and the Chevrolet Tahoe for full-size SUV. Third-place finishers include the Chevrolet Prizm for compact car, Pontiac Grand Am entry mid-size car and Pontiac Bonneville for full-size car (tie). According to J.D. Power, GM outpaced all domestic manufacturers with a 30 percent initial quality improvement over the last five years. During that same period, GM also had the top three performers in improvement in initial quality in the industry. The Chevrolet Malibu made the biggest gain by improving 58 percent in the last five years. The Buick Century and Chevrolet Corvette were among three vehicles tied for second with a 49 percent improvement during that period.
More Operations
The Top 300 Commercial Fleets
The Top 300 Commercial Fleets: See the List
Read More →
Your Local Dealer Knows More Than You Think
Your local dealer can provide an information advantage that extends well beyond courtesy deliveries.
Read More →
Fleet Meets: Austin Schutte
Here are some industry insights, personal touches, and words of advice from the CEO and Founder of Anew Solutions.
Read More →Soap Box Derby Challenge: What’s Powering Team Brown
The car is coming together, the students are solving real build problems, and the fleet industry is helping push Team Brown toward the starting line.
Read More →
Commercial Fleet Sales Contribute To June, YTD Gains
The fleet sector has boosted its vehicle purchases at a reliable pace in the first half of this year compared with 1H 2025.
Read More →What Fleet Managers Really Want From Vendors
From customer service frustrations and technology breakdowns to RFQs, change management, and the growing impact of turnover across the industry, this conversation pulls back the curtain on the real operational challenges fleet managers are navigating every day.
Read More →Fleet Safety Masterclass: Industry Leaders on Storytelling, Strategy & Innovation
In this special masterclass episode, industry leaders break down what it really takes to build safer fleets in today’s increasingly distracted and data-driven world.
Read More →Integrating Legacy Fleet Systems and Historical Data
In this episode, we bring together fleet and technology leaders to unpack the realities of data integration, system migrations, and the evolving role of AI in fleet management.
Read More →From Resistance to Results: Change Management Strategies for Fleets
From new technologies and safety programs to evolving regulations, fleets are under constant pressure to adapt. But as Dr. Betz explains, success isn’t about the system you implement—it’s about whether your people actually use it.
Read More →


