Ford Motor Co. Brands Sweep 5 of 14 Customer Loyalty Awards
Ford Motor Co. took five of 14 automotive owner loyalty awards presented by R.L. Polk and Co. during the first day of media days at the North American International Auto Show in Detroit.
Ford Motor Co. took five of 14 automotive owner loyalty awards presented by R.L. Polk and Co. during the first day of media days at the North American International Auto Show in Detroit. The awards are based on actual customer purchases registered in state offices. Polk tracks which people return to buy or lease the same make or model vehicle. The overall Make Loyalty Award went to Ford Division and was accepted by Ford Division President Jim O'Connor at the awards ceremony. O'Connor then made four additional trips to the podium, as Ford Motor Co. brands won loyalty awards in various segments. The Ford Focus was named as having the most loyal customers in the small-car segment. The Ford F-Series pickup topped the customer loyalty list in the full-size pickup category, and the Ford Ranger was first in the compact pickup segment. The Mercury Mountaineer also was acclaimed in 2001 for the most owner loyalty in the midsize sport utility vehicle segment. Other winners included General Motors, which picked up a trophy for overall manufacturer loyalty. GM's Buick LeSabre model won the large-car segment, Cadillac Deville took home the luxury car loyalty trophy and the Chevrolet Suburban is the full-size SUV to which customers are most loyal. Subaru vehicles won two loyalty awards: the Legacy for midsize cars and the Forester in the compact SUV category. Other vehicles awarded loyalty trophies by the Polk company were: the Lexus SC 430 in the prestige luxury segment; the Porsche 911 in the sports car category; and the Chrysler Town and Country in the minivan segment.
More Operations

Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →
