Fleet Response Hosts Successful Advisory Board
CLEVELAND – Fleet Response's Advisory Board met for a three-day event in August at Fleet Response headquarters in Cleveland, Ohio. Advisory Board members were given the opportunity to tour Fleet Response's new office, which provides 11,000 square feet of office space.

Left to Right: Scott Mawaka, Joyce Armstrong, Lee Miller, Bob Anno, Lynda Dinwiddie, Kirk Herniman, Gerald Noblin, and Allison Lanzilotta.
CLEVELAND – Fleet Response’s Advisory Board met for a three-day event in August at Fleet Response headquarters in Cleveland, Ohio. Advisory Board members were given the opportunity to tour Fleet Response’s new office, which provides 11,000 square feet of office space. The new site includes an onsite restaurant, several meeting rooms, and a fitness center. Board members also had the opportunity to meet with Fleet Response’s client services team, spending time with its call center, claims, subrogation, and salvage representatives to experience the processes first hand. Advisory Board attendees included Bill Sullivan, Bob Anno, and Gerald Noblin (ServiceMaster); Lynda Dinwiddie (Laboratory Corporation of America); Lee Miller (Boehringer Ingelheim); Joyce Armstrong (The Scotts Company); and Kirk Herniman (IES). Fleet Response attendees included Ron Mawaka, chairman and CEO; Myron Zadony, COO and president; Scott Mawaka, executive vice-president; Allison Lanzilotta, director of business development; Jeff Fender, national sales manager; Jeffery Bonchek, regional sales manager; Jodie Varner, manager of business development; Dave Vance, director of safety services; and Dan Santora, manager of client services.
More Operations

90% Use Telematics. Are Fleets Getting Safer? | AF News Recap
This week, we're breaking down which industries have the highest rates, how Jamie McKay manages 2,400 vehicles, what's happening with the 2027 fleet awards, and why software-defined vehicles could introduce new costs.
Read More →
What's Best Handled by an FMC, and What's Better Done Directly?
Fleet managers continue to rely on FMCs for essential services but are taking a closer look at where working directly with suppliers can improve efficiency and responsiveness.
Read More →
Fleet Meets: Erin Gilchrist
Meet Erin Gilchrist, the inaugural Mike Antich Spirit of Fleet Award winner, as she shares insights on leadership, mentorship, the power of industry connections, and why people remain at the heart of fleet's future.
Read More →
How 2026 Fleet Visionary Jamie McKay Manages 2,400 Vehicles Across 37 States
How do you keep 2,400 vehicles running across 37 states? Fleet Visionary Award winner Jamie McKay shares how collaboration, flexibility, and a few simple strategies help her tackle fleet management challenges at Aptive Pest Control.
Read More →
Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
