CLEVELAND, OH – Fleet Response, a provider of fleet management and risk services, has completed an internal restructuring and made three new appointments to strengthen Fleet Response’s client responsiveness and services.

As part of the restructuring, Fleet Response will rename the departments previously known as operations, which consist of claims reporting and processing, auto and heavy equipment subrogation, salvage, and maintenance departments, to be referred to as Client Services. This newly named area will now be under the direction of business development.

Under this new organizational structure, Fleet Response will have a more efficient configuration for client services development and integration. Staffing changes to facilitate this restructure include:

Allison Lanzilotta, manager of business development, has become director of business development, a newly created position. Lanzilotta has been part of Fleet Response since 1999. She has worked in the subrogation department, and before becoming manager of business development was the client services coordinator. She has her Property and Casualty Insurance License and is a member of the National Association of Fleet Administrators. As Director of Business Development, Lanzilotta will be responsible for oversight, integration, and enhanced communication across all of Fleet Response’s Client Services.

Jodie Varner, business development coordinator, has become manager of business development. Varner has been part of Fleet Response since 2004, working closely with the business development and sales team. She has assisted in advancing Fleet Response’s safety solutions and information technology departments. As manager of business development, Varner will focus on managing internal and external processes through client communications and product analysis.

The newest member of the Fleet Response team is Dan Santora, who will become manager of client services. Santora joins Fleet Response after 17 years with Liberty Mutual Insurance Group. His primary responsibilities will be managing the day-to-day activities and personnel of Fleet Response’s client services department. His claims processing knowledge includes property damage, physical damage, personal property, total losses, rental reimbursement, glass, and bodily injury.

Jodie Varner

Allison Lanzilotta

Dan Santora