FedEx Responds to Video of Driver Throwing Packages
FedEx’s Senior Vice President of Human Resources Shannon A. Brown has posted a video response on the company’s official YouTube channel where he apologizes to the company’s customers for the conduct of a FedEx employee whose actions were captured and shared on YouTube.
FedEx’s Senior Vice President of Human Resources Shannon A. Brown posted an official video response on the company’s official YouTube channel where he apologizes to the company’s customers for the conduct of a FedEx employee whose actions were captured and shared on YouTube. The employee in a video posted on the site was recorded throwing a number of packages into the back of a FedEx delivery vehicle (shown below).
Brown's official apology on behalf of FedEx is shown above. He also states that the company has terminated the driver's employment.
This isn’t the first time major delivery companies have had their employees caught on camera mistreating cargo, as happened with UPS and FedEx in late 2011 and early 2012. Both companies issued official apologies in response to the actions of their employees at that time.
More Operations
The Top 300 Commercial Fleets
The Top 300 Commercial Fleets: See the List
Read More →
Your Local Dealer Knows More Than You Think
Your local dealer can provide an information advantage that extends well beyond courtesy deliveries.
Read More →
Fleet Meets: Austin Schutte
Here are some industry insights, personal touches, and words of advice from the CEO and Founder of Anew Solutions.
Read More →
Soap Box Derby Challenge: What’s Powering Team Brown
The car is coming together, the students are solving real build problems, and the fleet industry is helping push Team Brown toward the starting line.
Read More →
Commercial Fleet Sales Contribute To June, YTD Gains
The fleet sector has boosted its vehicle purchases at a reliable pace in the first half of this year compared with 1H 2025.
Read More →
What Fleet Managers Really Want From Vendors
From customer service frustrations and technology breakdowns to RFQs, change management, and the growing impact of turnover across the industry, this conversation pulls back the curtain on the real operational challenges fleet managers are navigating every day.
Read More →
Fleet Safety Masterclass: Industry Leaders on Storytelling, Strategy & Innovation
In this special masterclass episode, industry leaders break down what it really takes to build safer fleets in today’s increasingly distracted and data-driven world.
Read More →
Integrating Legacy Fleet Systems and Historical Data
In this episode, we bring together fleet and technology leaders to unpack the realities of data integration, system migrations, and the evolving role of AI in fleet management.
Read More →
From Resistance to Results: Change Management Strategies for Fleets
From new technologies and safety programs to evolving regulations, fleets are under constant pressure to adapt. But as Dr. Betz explains, success isn’t about the system you implement—it’s about whether your people actually use it.
Read More →