Amazon Flex Program is Like Uber for Last-Mile Delivery
Amazon has unveiled what some are calling Uber for last-mile delivery, after the fast-growing service that replaces traditional taxis with an app that links riders and drivers.


Amazon has unveiled what some are calling Uber for last-mile delivery, after the fast-growing service that replaces traditional taxis with an app that links riders and drivers.
Flex would allow ordinary people to make $18 to $25 an hour delivering packages for Amazon using their car and a smartphone, as an independent contractor.
Flex drivers (must be 21 years old) will deliver ultra-fast Amazon Prime Now packages. This program for paid Amazon Prime members promises deliveries as quickly as one hour for $8, or free for two hours or more. In the future, Flex drivers may deliver other types of Amazon packages as well, according to the website.
Initially launched in Seattle, the service will expand to Manhattan, Baltimore, Miami, Dallas, Austin, Chicago, Indianapolis, Atlanta and Portland.
Amazon says tens of thousands of items are available for delivery under Prime Now including, in Seattle, alcohol, reports The Wall Street Journal.
Amazon has had a significant impact on supply chains and the e-commerce industry in North America and Europe, with its focus on same-day delivery and its developing relationships with 3PL companies for last-mile delivery, according to a survey of third-party logistics provider CEOs, sponsored by Penske Logistics and released Monday.
On average, e-commerce now accounts for an average of 11.85% of North American 3PLs' revenue, and CEOs predict it will increase to 20.85% in three years.
The survey also noted that ride-sharing companies, most notably Uber, are believed to potentially pose a threat to aspects of the 3PL industry in the future by providing last-mile delivery services and taking business away from small-volume couriers.
One problem for this model, however, may be the independent contractor status of these drivers. There already are lawsuits against Uber, grocery delivery startup Instacart, Postmates and others over whether these workers were misclassified and should be entitled to back pay and benefits as employees rather than contractors.
More Operations

Reading the Global Signals: What AI and the Energy Transition Mean for Fleets Now
How can fleet managers navigate a never-ending, changing industry landscape?
Read More →
90% Use Telematics. Are Fleets Getting Safer? | AF News Recap
This week, we're breaking down which industries have the highest rates, how Jamie McKay manages 2,400 vehicles, what's happening with the 2027 fleet awards, and why software-defined vehicles could introduce new costs.
Read More →
What's Best Handled by an FMC, and What's Better Done Directly?
Fleet managers continue to rely on FMCs for essential services but are taking a closer look at where working directly with suppliers can improve efficiency and responsiveness.
Read More →
Fleet Meets: Erin Gilchrist
Meet Erin Gilchrist, the inaugural Mike Antich Spirit of Fleet Award winner, as she shares insights on leadership, mentorship, the power of industry connections, and why people remain at the heart of fleet's future.
Read More →
How 2026 Fleet Visionary Jamie McKay Manages 2,400 Vehicles Across 37 States
How do you keep 2,400 vehicles running across 37 states? Fleet Visionary Award winner Jamie McKay shares how collaboration, flexibility, and a few simple strategies help her tackle fleet management challenges at Aptive Pest Control.
Read More →
Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
