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Market Trendsby Steve KiblerDecember 17, 2012

The 12 (Customer Complaints) of Christmas

Thinking of the 12 Days of Christmas song, I thought I would substitute 12 smile-generating complaints that I’ve heard customers responded with. You’re lucky I decided not share it as lyrics since I’m banned from karaoke clubs… Perhaps you and your staff have heard some of these comments/responses. After all, if our customers weren’t expected to diagnose their own problems, how would we know that they were fleet experts.

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Market Trendsby Mike AntichDecember 13, 2012

Will Technology Eliminate the ‘Personal Touch’ in Fleet Management?

Technology has transformed the way fleets communicate. One unintended consequence has been the increasing de-personalization of the interaction between fleet managers and drivers. In many ways, technology is slowly eliminating the “personal touch” to fleet management, which, since the inception of the profession, has been the hallmark of good fleet management, In the future, will personalized fleet management seem as quaint as the home delivery of milk?

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You Make the Call 2

These scenarios are real-life fleet situations from fleet user customers. Sometimes fleet policy does not address ways to deal with these unplanned challenges. I’ve scaled down the details to keep the blog short. Please suggest a possible solution as though it was a request from one of your fleet’s user departments.

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Market Trendsby Mike AntichNovember 12, 2012

Report Identifies Possible Cause of Corrosion in Systems Storing and Dispensing ULSD

There have been persistent reports of severe and accelerated corrosion in storage tanks and dispensing equipment, ever since the EPA mandated the introduction of ultra-low sulfur diesel (ULSD). The Clean Diesel Fuel Alliance was formed, which commissioned a survey to investigate these reports. The results were released on Sept.5, 2012. The 146-page report says it has identified the possible cause of corrosion in systems stroing and dispensing ULSD.

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Market Trendsby Mike AntichNovember 8, 2012

No Silver Bullet to Fleet Emission Reductions

Vehicle fleets are key contributors to a company’s overall greenhouse gas (GHG) emissions, but they do offer a way to make quick emissions reductions. Since most companies replace approximately one-third of their fleet vehicles each year, they can structure selectors to favor more fuel-efficient models; however, there is a limit to this strategy. The reality is that there is no single silver bullet to fleet emissions reduction — it requires a multi-pronged approach.

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In Memoriam: Coach's Insightsby Ed BobitOctober 31, 2012

The Many 'Hats' Worn by Fleet Managers: Are You Also an Accountant and Detective?

Your key corporate responsibility is your competency to view, analyze, evaluate, and report on industry forces that affect the fleet operation.

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You Make the Call!

These scenarios are real-life fleet situations from fleet user customers. Sometimes fleet policy does not address ways to deal with these unplanned challenges. I’ve scaled down the details to keep the blog short. Please suggest a possible solution as though it was a request from one of your fleet’s user departments.

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Market Trendsby Mike AntichOctober 29, 2012

Fleet Policy vs. the Second Amendment

A new issue for fleet managers has emerged – the clash of fleet policy with an employee's constitutional right to carry a concealed weapon for self-protection at the workplace. Several high-profile cases highlight this conflict, which highlight the clash between Second Amendment advocates and workplace safety policy and expose the gray areas surrounding the issue. An increasing number of new laws being passed around the country, allow employees to legally carry firearms in their vehicles.

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MotorWeek Feeds Our Love Affair with Automobiles

While attending the Green Fleet Conference in Chicago on 10/3/2012, I had the privilege of hearing Mr. John Davis give the keynote address (the creator, producer and host for the weekly TV show MotorWeek). Mr. Davis spoke on electric vehicle (BEV) technology and hybrid vehicle (HEV) technology and ultra low emission vehicles (ULEV). John is a dynamic speaker and literally erupts with enthusiasm about cars.

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In Memoriam: Coach's Insightsby Ed BobitOctober 5, 2012

Newly Appointed Fleet Managers Have Challenges and Opportunities

My August AF editorial on the perplexing plight of “newbies” caused a stir in the industry. The varied responses present a positive outlook for help.

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Market Trendsby Mike AntichOctober 4, 2012

Fleet Policy Compliance Crucial to Cost Control

Does your corporate culture encourage compliance with fleet policy? It should, because fleet policy is a crucial component of a company’s overall cost-control strategy. In my discussions with fleet management companies over the years, they tell me that the best managed fleets tend to be those that adhere to a written fleet policy. All too often, however, managers attempt to control fleet costs on the backend. The best time to control cost is before it occurs.

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Market Trendsby Mike AntichOctober 4, 2012

Legitimate Concerns About Green Fleet Initiatives

Should the innovators of today, the market leaders of the next generation, create mobility based upon antiquated fuel? The long-term answer is no, but until then, we can’t hide our heads in the sand. There continue to be legitimate fleet concerns about going green. We can’t hope to truly “green” corporate America’s fleets (beyond simply being public relations statements) until these issues are resolved.

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