Manufacturers Have Edge in Data Monetization: Ford CEO
Manufacturers hold a clear advantage over "upstarts" in the race to monetize customer data, Ford CEO Jim Hackett told Freakonomics Radio podcast host Stephen Dubner.

Ford's CEO Jim Hackett said manufacturers are best positioned to monetize vehicle data.
Photo courtesy of Ford.
Manufacturers hold a clear advantage over "upstarts" in the race to monetize customer data, Ford CEO Jim Hackett told Freakonomics Radio podcast host Stephen Dubner.
Released on Nov. 8, "Can an Industrial Giant Become a Tech Darling?" is part of a series on "The Secret Life of CEOs" and is available at the Freakonomics website and through podcast providers.
The conversation touched on a number of topics, including the effects of a trade war ("The winning state is a state of equilibrium, not a constant fight," Hackett said) and the mass-marketing of autonomous vehicles, for which Hackett proffered the term "self-driving system" or "SDS."
"Because autonomous is a little too scary," Dubner asked.
"I think so," Hackett said. "And you know — I call it, it's not human-centered. You know, it's making the vehicle the celebrant, and we want the people inside."
Knowing the data those people generate can be of great value to factories, Hackett said the vehicles themselves are the key to monetization.
"We have 100 million people in vehicles today, that are sitting in Ford blue-oval vehicles," Hackett said. "That's the case for monetizing opportunity versus an upstart who maybe has, I don't know, what, they got 120 or 200,000 vehicles in place now. And so just compare the two stacks. Which one would you like to have the data from?"
"I hear you entirely," Dubner said. "But I also think, 'Well, who are the companies that have been good at monetizing customer data?' And we can name them. There's Facebook, there's Google, etc. And have they already mastered or owned that market? So what makes you think that Ford can monetize that in any significant way, enough to invest in developing that whole scenario?"
"They don't own the healthcare data market," Hackett replied. "They are not controlling aviation data today, you know. Now let's let that just be an argument that says they're not everywhere. The issue in the vehicle, see, is: We already know and have data on our customers.
"By the way, we protect this securely; they trust us," he added. "We know what people make. How do we know that? It's because they borrow money from us. And when you ask somebody what they make, we know where they work, you know; we know if they're married. We know how long they've lived in their house, because these are all on the credit applications. We've never ever been challenged on how we use that. And that's the leverage we got here with the data."
More Vehicle Research

Crash Tests, Catalytic Converter Theft & Fleet Safety | AF News Recap
A stolen catalytic converter can cost a fleet far more than the replacement part. This week, we're exploring how to reduce theft-related risk, what fleet managers learned from live IIHS crash testing, the 2027 Jeep Compass's new safety features, and why supporting original industry reporting matters.
Read More →
2027 Jeep Compass Adds Standard Driver-Assistance Features, Starts at $31,985
The 2027 Jeep Compass adds standard adaptive cruise control across the lineup, along with additional technology and equipment options on select trims.
Read More →
2027 Subaru Outback Adds Base Trim, Lowers Pricing Across Lineup
The 2027 Outback starts at $32,995, with price reductions on several trims and expanded availability of hands-free driver-assistance technology.
Read More →
2027 Toyota Camry Offers Hybrid Powertrain Across Five Grades
The 2027 Toyota Camry is a carryover with new pricing.
Read More →
Chevrolet Updates 2027 Trax and Trailblazer with More Standard Safety Features
Chevrolet is updating two of its smallest SUVs with added driver-assistance technology, redesigned interiors, and revised trim options. The changes could add more safety equipment as standard for commercial fleets, while a new Trailblazer configuration adds another all-wheel-drive option.
Read More →
Commercial Fleet Sales Rise 5.8% Through September 2026
September commercial fleet sales were essentially unchanged from a year earlier, slowing year-to-date growth while keeping volume ahead of 2025.
Read More →
Hall of Fame Inductee: John Dmochowsky
The longtime Mondelēz International fleet executive joins the Automotive Fleet Hall of Fame.
Read More →
Hall of Fame Inductee: Lee Miller
After more than four decades at Boehringer Ingelheim, Lee Miller leaves a legacy built on fleet expertise.
Read More →
Hall of Fame Inductee: Mark F. Petersen
From managing fleets of thousands of vehicles to advancing safety and mentoring fellow professionals, Mark F. Petersen made his mark across both the corporate and supplier sides of fleet.
Read More →
When Charger Downtime Becomes a Fleet Availability Problem
As EV deployments move beyond pilot programs, charger reliability can directly affect vehicle readiness, driver productivity and route scheduling.
Read More →