Retrospective: The Early Days Of Fleet Maintenance
Goodyear, Firestone, and Sears are all relatively well-known stores today, but it was around the 1960s-1970s when they started making a name for themselves in the fleet industry. It was during this time that these national account chains — along with such others as BFGoodrich, Maaco, and Lee Myles — started partnering with fleet management companies (FMCs) to provide consolidated billing, product codes, and nationwide pricing.
“This was a big deal for fleet managers,” said Eric Strom, maintenance and safety product manager for Element and a 36-year industry veteran. “It gave them confidence, knowing that the national account network was made up of well-recognized chain stores with consistent billing and pricing.”
It was also a big deal for the FMCs, which often didn’t have enough garages around the country to service all their nationwide customers. In addition to establishing relationships with these chains, FMCs also formed relationships with glass and rental car companies, which served as an added program. According to Strom, these supplier relationships created a lot of efficiencies from a payment, billing, and processing standpoint.
In addition, technology has been one of the main game changers for maintenance management. In the early 1980s, FMCs started developing online maintenance reporting tools.
“Being able to quickly get their data at their desktop was really the beginning of a self-serve model for fleet managers. Up until that point, FMCs would get all the billing. Everything was paper-based, so there would be boxes and boxes of paper,” said Strom.
No doubt, the fleet professionals from the 1980s would be amazed as to how far fleet maintenance management has evolved in a relatively short period of time. It is exciting to visualize what changes are on the horizon of fleet maintenance management.