Related: The COVID-19 Pandemic Creates the Greatest Disruption in the History of Fleet
Survey: How COVID-19 has Impacted Fleet Operations
Highlights of the survey include analysis on the impact of acquisition volume, total cost of ownership (TCO), impact on fleet budget and expenses, and other key areas essential to fleet.

The survey found that 35% of fleets are extending the service life of passenger cars into the next model year.
Graphic: Bobit Business Media
Approximately one-third or more of fleets will extend the service life for their passenger cars and light-duty trucks, following the impact COVID-19 has had on their operations, according to Automotive Fleet’s latest Coronavirus Pulse Survey.
Other highlights of the survey include analysis on the impact of acquisition volume, total cost of ownership (TCO), impact on fleet budget and expenses, and other key areas essential to fleet.
The survey found that 35% of fleets are extending the service life of passenger cars into the next model year. A somewhat larger majority (41%) said that the service life of light-duty trucks is currently being extended, and that 37% will extend the service life of trucks into the next model year.

Approximately 41% said that the service life of light-duty trucks is currently being extended, and that 37% will extend the service life of trucks into the next model year.
Graphic: Bobit Business Media
Trends on vehicle acquisition volumes were also tracked in the survey, which found that a majority of respondents (40%) said that vehicle acquisition volumes would remain unchanged over the next three months. However, 27% in the survey reported they would be acquiring fewer vehicles. Another 15% said it was too early to tell, and much smaller percentage (7%) said they would be acquiring more vehicles.
On overall fleet budget predictions for the next three months, 42% of fleets said they were concerned budges would be reduced, and another 37% said they were unconcerned. Those who were concerned about budget reductions guesstimated that reductions seen could be anywhere from 6% - 10%
A majority of respondents (37%) also noted that TCO has remained the same amid the pandemic. However, 24% said that TCO was lower, and another 15% said it was too early to tell. Meanwhile, 17% reported TCO was higher.

Trends on vehicle acquisition volumes were also tracked in the survey, which found that a majority of respondents said that vehicle acquisition volumes would remain unchanged over the next three months.
Graphic: Bobit Business Media
When asked if COVID-19 had stimulated interest in the adoption of new technology productivity solutions, more than half (68%) said no and another 21% said it was too early to tell.’
Meanwhile, a smaller percentage (13%) said yes, it did stimulate interest in adopting these technologies. Technologies that generated the most interest as a result of the pandemic were driver safety/monitoring technology and telematics/fleet tracking capabilities.
Impact on Fleet Policy
A large portion of respondents, over 80%, were taking actions to protect the health of employees during the pandemic. The survey found that fleets were providing masks (89%), providing hand sanitizer (88%), providing cleaning solutions (87%), enforcing social distancing practices (84%), and providing gloves (81%).
Other fleet policy changes that were observed individually in the survey included only allowing one person per vehicle; adding no-contact delivery and new disinfecting steps; daily vehicle cleanings; and more. Additionally, 64% said that they were limiting or completely eliminating business travel, and 58% said that meetings would be now be conducted over the internet or via phone.
Most fleets in the survey (66%) said that work-from-home capabilities were optional for some of their employees, though 31% said that this was not feasible. A much smaller percentage (2%) said that work-from-home solutions could apply for all employees, and another 1% were unsure.

A large percentage of respondents in the survey were deemed an essential service by the government to some capacity.
Graphic: Bobit Business Media
Additional Operational Impact
A large percentage of respondents in the survey were deemed an essential service by the government to some capacity; 73% said that they were deemed essential for their entire business and 20% were deemed essential for some business units. Only 4% were not deemed essential.
Most fleets (64%) also said they had not experienced any lay offs or furloughs in their workforce as a result of the pandemic, while 32% said that they had.
A majority of fleets also reported a decrease in fuel spend, during the month of April 2020, with most noting a decrease of fuel expenses of more than 20%.
With regards to maintenance spend during the month of April, 39% said expenses had decreased, and another 37% said that maintenance expenses had not changed at all. Similarly, a portion of fleets observed replacement tire expenses had seen decreases in April (33%) and 38% said that these expenses had not changed at all.
More Operations
The Top 300 Commercial Fleets
The Top 300 Commercial Fleets: See the List
Read More →
Your Local Dealer Knows More Than You Think
Your local dealer can provide an information advantage that extends well beyond courtesy deliveries.
Read More →
Fleet Meets: Austin Schutte
Here are some industry insights, personal touches, and words of advice from the CEO and Founder of Anew Solutions.
Read More →Soap Box Derby Challenge: What’s Powering Team Brown
The car is coming together, the students are solving real build problems, and the fleet industry is helping push Team Brown toward the starting line.
Read More →
Commercial Fleet Sales Contribute To June, YTD Gains
The fleet sector has boosted its vehicle purchases at a reliable pace in the first half of this year compared with 1H 2025.
Read More →What Fleet Managers Really Want From Vendors
From customer service frustrations and technology breakdowns to RFQs, change management, and the growing impact of turnover across the industry, this conversation pulls back the curtain on the real operational challenges fleet managers are navigating every day.
Read More →Fleet Safety Masterclass: Industry Leaders on Storytelling, Strategy & Innovation
In this special masterclass episode, industry leaders break down what it really takes to build safer fleets in today’s increasingly distracted and data-driven world.
Read More →Integrating Legacy Fleet Systems and Historical Data
In this episode, we bring together fleet and technology leaders to unpack the realities of data integration, system migrations, and the evolving role of AI in fleet management.
Read More →From Resistance to Results: Change Management Strategies for Fleets
From new technologies and safety programs to evolving regulations, fleets are under constant pressure to adapt. But as Dr. Betz explains, success isn’t about the system you implement—it’s about whether your people actually use it.
Read More →


