HERNDON, VA – Audi announced it has been recognized by J.D. Power and Associates for its superior customer service through its Audi Customer Relations program.
“Meeting the needs of our current and future owners is a top priority at Audi. We are thrilled that our Customer Relations call center has been recognized by J.D. Power and Associates,” said Jeri Ward, Director of Customer Experience, Audi of America.
Audi said that its call center operations underwent an audit of more than 100 practices, encompassing customer satisfaction measurement and analysis strategies, as well as management roles and responsibilities.
“This is a significant milestone for us. We are very pleased to have achieved the 2011 Call Center Certification from JD Power and Associates. Our entire team is very dedicated to offering a superior level of service for our customers,” said Kim Park, Manager of Audi Customer Relations, Audi of America.
To achieve certification status, a call center must perform within the top 20 percent of customer service scores, which are based on benchmarks established in J.D. Power and Associates' cross-industry customer satisfaction research, according to Audi. The Audi Customer Relations Center is located in Auburn Hills, Mich., and serves customers in the U.S.