– LeasePlan USA recently celebrated the 10-year anniversary of FleetDesk, LeasePlan’s driver direct management and administration service in which coordinators offer daily support directly to drivers, based on the client’s fleet policy and procedures. This service improves driver efficiencies and allows fleet manager’s to focus on core strategic initiatives that reduce administrative time and increase cost savings for the fleet.
The FleetDesk program began in October 1997 in response to a need for driver direct contact. At inception, the FleetDesk staff had two employees, managing approximately 1,000 vehicles.
Over the next five years, the FleetDesk experienced tremendous growth and transitioned from regulating several account responsibilities to serving as a true call center for drivers. In 2005, the FleetDesk handled more than 37,000 driver calls. Since 2005, the FleetDesk has doubled its staff and currently supports more than 56,000 vehicles. The client base has increased by 460 percent over the past 10 years.
“We’re extremely pleased with the continuing success of the FleetDesk program,” said Felicia Thurmon-Mayberry, manager, FleetDesk. Our commitment to delivering the highest level of customer service, and the ability to deliver on that promise, has allowed us to develop the program into what it is today. We look forward to serving our clients and their drivers for many years to come.”