The Car and Truck Fleet and Leasing Management Magazine

Crawford to Offer the CEI Direct Repair Network to Its Vehicle Services Customers

September 27, 2010 - Press Release

TREVOSE, PA - The CEI Group Inc. has agreed to make its direct repair network of sedan and truck collision repair shops available to the vehicle services clients of Crawford & Company, an independent provider of claims management solutions to the risk management and insured industry and the self-insured market.

Crawford said access to CEI's repair network can help its clients reduce their claims cost and vehicle down-time.  CEI's network consists of some 4,000 collision repair shops, and includes more than 800 truck collision repair centers in the United States,  Canada and Puerto Rico.

"Our partnership with CEI will help claims managers attain an immediate reduction in overall claim costs and help customers get back on the road more quickly," said Dester Terry, director of casualty services for Crawford. "Claims managers can be assured that each estimate has been fully audited and that every cost-saving method was considered during the repair."

Through Crawford's vehicle managed repair programs, smaller insurance companies will be able to offer their customers the same comprehensive services as larger carriers competing in today's market, Blair Bennett, Vehicle Services product manager, added. Crawford's programs offer:

CEI's nationwide network of more than 4,000 fully licensed and credentialed repair shops

  • Preferred scheduling for repairs
  • Estimates that are audited for accuracy
  • A national, limited written warranty for customers, guaranteeing the work performed and no future costs associated with the original repairs.

Crawford and CEI also will offer credentialed networks for both rental and glass claims, which can be used in conjunction with the managed repair programs or as stand-alone programs, providing flexibility and customization.

"Studies show that customer satisfaction with collision repairs is a key factor in policyholder retention," said Domenic Brusco, CEI director of insurance services.  "Our experience demonstrates that, by consistently delivering high levels of quality and customer satisfaction, CEI's repair network and assured processes help carriers manage repair expenses and monitor the policyholder experience. We're proud that Crawford recognizes CEI's value, and are honored to help them continue to lead the way in vehicle claim management."

About The CEI Group, Inc. (CEI)

CEI is a leading provider of technology-enhanced vehicle accident, driver safety and fleet risk management services.  Its provider network consists of some 4,000 collision repair shops in North America, and includes 800 truck collision repair centers.  Its customers include self-insured, commercial, institutional and government fleets, directly and through alliances with fleet leasing companies.  CEI also provides vehicle direct repair program outsourcing to leading property and casualty insurance companies.

Founded in 1983, CEI has headquarters near Philadelphia, Pa., with field sales offices in Trevose, Pa.; Monroe, Mich.; Tulsa, Okla.; and Pittsburgh, Pa. In 2000, CEI launched DriverCare, a line of fleet risk management and driver safety services, including DriverCare Risk Manager, DriverCare mvrComplete, DriverCare Quarterly, and DriverCare Web-Based Training. For more information about CEI, visit

About Crawford

Based in Atlanta, Ga., Crawford & Company ( is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.


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