The Car and Truck Fleet and Leasing Management Magazine

5 Ways to MoveFleet Management to the Driver Level

July 2004, by David Fern

Reducing costs by moving most fleet management functions to the driver level is a way many companies are starting to go. However, some companies have not considered the consequences of not having a good game plan in place at the outset of such an operational shift. For example, cutting programs, such as safety, should never be primarily the driver’s responsibility. The following are five ways or steps to move more of the fleet manager’s role to drivers without sacrificing control or safety. 

1. Service to the Driver

However you choose to implement new procedures to move more responsibility for fleet management to the driver, it must appear as seamless as possible. The level of service and standards must stay at least the same, if not improve. This has to be a win-win situation for both management and driver.

Communication throughout the organization is critical from the outset. When rolling out any new plan to drivers, it is necessary to spell out in the simplest of terms how this system gives them more flexibility and control over their vehicle.

2. Online Ordering
Online ordering offers increased speed and reduced administrative expenses, eliminating time from phone calls, mail, and faxes. Setting up selectors for drivers with all the necessary specifications on vehicle choices and equipment options is a great way to push this time-consuming burden to the driver. The driver feels more in control in ordering a new vehicle.

Once the vehicle choice parameters have been set, the driver can submit the required information and complete the order. Within company-approved options, drivers can select colors, certain driver-paid options, delivery address, specified dealer, etc. Once submitted, the order will go into an online ‘queue’ for your review and approval with a simple keystroke. Exceptions are minimized, and this sure beats having to input - or even manually write - the order.

Drivers can then track their order at any time without having to contact you weekly, so you can maximize your time.

3. Accident Management
Shifting to a “paperless” accident management system can save many headaches. Many companies now choose a service provider that offers a seamless and easy accident management service. Once an initial call is placed detailing the accident with all the necessary information, the service provider takes over with guidelines you have given them.

Some of these guidelines include insurance information, preferred vendors, accounting details, and salvage and subrogation information. Fleet managers can monitor this activity online, and the driver can also view the status of the claim and repair.

The service provider can audit claims to speed up the process, and the reporting capabilities of the entire system are comprehensive. All this information is available with point-and-click accessibility so you can provide management with all the information they need.

4. Fleet Maintenance
Pushing vehicle maintenance to the driver can be just as easy as accident management. Nearly all fleet lessors today offer a maintenance program that allows the fleet manager to review fleet maintenance instead of fielding phone calls from the drivers.

Discuss the best maintenance practices and schedules with your lessor. Then, any time a driver needs maintenance, one call to the lessor’s maintenance department takes care of the request. They can direct your driver to the closest repair shop capable of meeting their maintenance needs. The lessor can also make sure that unnecessary maintenance is not performed. Setting dollar thresholds on repairs is a way to minimize calls to you.

Lessors provide each vehicle/driver with an individual ID card to show repair shop staff. Billing is done through the lessor, then forwarded to the fleet manager after a complete audit conducted by the lessor. The driver does not fill out expense reports, and the maintenance history is stored in a database for easy access.

Continuing Education
At first glance, continuing education sounds like going back to school to maintain your driver’s license. In effect, it is just about the same thing: keeping a license to drive for your company. Many companies are moving to continuing driver safety training in an effort to minimize insurance premium rates and legal expenses.

Developing and implementing a program with your lessor or fleet safety company is easy and provides ongoing safety program/driver training with minimal input by the fleet manager. Annual driving tests/reviews for all employees and additional testing for drivers with a higher risk history can easily be performed.

In these times of cost reductions, downsizing, mergers, etc., it is prudent to stay in focus on fleet trends across the country. Moving the majority of fleet manager functions to the drivers can be done successfully only with complete communication and participation of all relevant departments. While it is never recommended to outsourcing key fleet functions such as budgeting or policies, it makes sense in today’s economy to pass on to the driver certain fleet functions while not relinquishing the required functions to monitor drivers. Remember, it’s important to convince drivers that they have more control when they are actually doing more of your job so you have more time to “work smarter, not harder.”

David Fern has more than 15 years of fleet management experience. He currently works as a fleet consultant and can be reached at

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