The Car and Truck Fleet and Leasing Management Magazine

Audi to Introduce Smartphone Roadside Assistance App in U.S.

May 10, 2011

HERNDON, VA - Audi of America announced it will release a new Audi Roadside App, which is designed to provide faster access to roadside assistance, for iPhone users, as well as for Android and some BlackBerry devices. The App works by accessing an Audi vehicle’s basic information, which is stored as part of the broader roadside assistance service.

The Audi of America Roadside Assistance uses a team of dedicated customer service professionals with a nationwide towing network to bring Audi customers assistance. Audi includes complimentary 24/7 roadside assistance on all new Audi models sold in the United States and Puerto Rico for four years of upon delivery or warranty activation. Owners of older models can use the Audi Roadside App, but Allstate roadside service fees would apply.

“With this technology, Audi is making a valuable service far easier for customers to access said David S. Tait, General Manager, Service Operations, Audi of America. “Connecting Audi drivers to our Roadside Assistance Program, and its safety and service offerings is now literally at their fingertips.”

The Audi Roadside App offers the following features:

  • Vehicle registration - Drivers provide their Audi vehicle identification number (VIN) and some basic personal information to register the App with their customer information on file. This lets Audi Roadside Services know who the customer is when he or she requests service and shortens the time it takes to dispatch service, Audi stated.
  • Audi Roadside Assistance - The driver can select the type of service they require (e.g. jump start, fuel delivery, tire change, or tow) and the App locates the driver via the smartphone's GPS capabilities. Note the driver’s smartphone must have GPS capabilities to use this feature. The assistance request is sent to the Audi Roadside Assistance dispatcher as the call is connected to enable the dispatcher to provide faster service. Once the dispatch is complete, the App captures and stores the dispatch details including the name of the roadside provider en route to the customer and estimated time of arrival.
  • Dealer Locator - For access to dealer information, the Application allows users to search for dealers nearby or in a given city. The App displays the dealer's name, location, hours of operation, and phone number. With one touch, the user can display nearby dealers on a map or immediately call the dealer. 

Customers can learn more about the application at audiusa.com. The Curve and the Bold are the first BlackBerry devices compatible with the Audi Roadside App. Others will follow soon. Downloads are available at the following Web destinations:

iTunes: http://itunes.apple.com/us/app/audi-roadside/id431755194?mt=8
Android: https://market.android.com/search?q=audi+roadside&so=1&c=apps
BlackBerry: http://appworld.blackberry.com/webstore/content/43034?lang=en

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