April 1990- 23rd Annual Conference
Date: April 19-22
Location: Houston, J.W. Marriot Hotel
Theme: "Launching the 90s"
The following is an article that appeared in the June 1990 issue of Automotive Fleet.
Themed "Launching the '90s." the Automotive Fleet & Leasing Association held its annual meeting at the J.W. Marriott Hotel in Houston, April 19-22, attracting 240 attendees.
The convention was kicked off by keynote speaker Jack Kolb, chairman of ARI, who discussed, among other topics, the consolidation of the vehicle leasing industry through acquisitions and mergers which he predicted would probably continue. In addition, Kolb spoke on the increasing importance of customer service on the part of vehicle lessors. "Service is the most explosive area of growth from both the lessee and lessor viewpoint," said Kolb. "Computerized individual service and listening to the concerns of the customer will be the hallmarks of excellent service in the 1990s."
Kolb also touched upon a recent development in lessee services, known as "total fleet management programs," where a lessor handles the day-to-day administration of a client's fleet. "Although there is a need to develop a closer partnership between the lessee and lessor, you can't replace the fleet manager. There will always be a need for an in-house manager," said Kolb.