Mercedes-Benz USA has developed a “mixed reality” automotive maintenance support system with Microsoft that is designed to allow onsite dealership technicians to work handsfree while sharing real-time views and sounds of vehicles being serviced while talking with Mercedes-Benz technical specialists.
One key reason for a current shortage of service technicians is the result of the flat-rate compensation plan, a contentious payment system that assigns standard times to complete a repair job. Many technicians assert that the flat-rate compensation plan under-compensates them in relation to other industries requiring similar skillsets.
George Hrichak knows culture plays a large part in why people want to work for the City of Chesapeake.
A tech’s pay is determined by the type of job and whether they can complete the repair in less time than specified by the flat-rate, which will allow them to increase their work volume.
Fleets of the future are likely to be powered by a variety of drivetrains and fuels. Can an industry dealing with a technician shortage find the skilled workers it needs to keep them running?
Peterbilt has opened the company’s fifth Peterbilt Technician Institute campus in Rancho Cucamonga, California.
Just like the evolution of VMRS codes helped make vehicle repair more efficient, so too will the next wave of evolution — artificial intelligence and machine learning.
There is a lot of talk in the industry about the need for more technicians, but we continue to have a problem finding qualified techs and attracting new people to the industry, so we will have to continue to talk about it.
Kenneth Calhoun, newest chairman of the Technology & Maintenance Council of the American Trucking Associations, has long been an advocate of embracing new technology. Now, he’s doing just that to bring more positive change to the trucking industry.
Paul Cupka, maintenance facility superintendent for Fairfax County’s Department of Vehicle Services in Virginia, talks maintenance technician shortages.
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