THE CAR AND TRUCK FLEET AND LEASING MANAGEMENT MAGAZINE
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Volvo Offers Connected Roadside Assistance

Volvo has begun offering a connected roadside assistance program that allows drivers to track help that's on the way through a ride-sharing-style interface, the company has announced.

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Home Service Providers Must Be Tech Savvy: Verizon Telematics

Two out of three consumers won't use a home service professional again if they aren't technologically savvy, according to a new Verizon Telematics survey of 1,026 U.S. consumers.

How to Avoid Stagnating as a Fleet Manager

We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.

Successful Fleet Managers Excel as Servant Leaders

Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.

Drivers Aren’t Users, They’re Customers

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

5 Fleet Manager Challenges in 2017 and Beyond

As part of the annual re-set to a new calendar year, we polled several leading fleet managers to get their take on the top pain points they must diagnose in the year ahead.

15 Misperceptions that Limit Success

No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.

2015 Fleet Industry Report Card: FMCs

In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.

Fleet Operations Exist to Support User Departments, Not Vice Versa

Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.

2014 Fleet Industry Report Card: FMC Focus

This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.