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This new approach to fleet management offers more benefits than “nearest driver” solutions and can precisely calculate estimated time of arrival (ETA).
Read More →SPARKS, MD – PHH Arval was named a finalist in The 2012 American Business Awards in the Business-to-Business Marketing category for its campaign titled “Creating the Customer Experience.”
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You can’t manage what you don’t measure. There are a number of statistical measures that fleet managers can use to achieve optimum efficiency. Here are 10 of them.
Read More →SPARKS, MD - Throughout 2011, The Fraser Group monitored and scored calls taken by PHH’s Driver Response Team. Each year, the Driver Response Team answers approximately 150,000 calls, which are evaluated against The Fraser Group’s proprietary call center methodology.
Read More →DES PLAINES, IL – Wheels, Inc., a leader in the multi-billion-dollar fleet leasing industry, earned a top prize at the 2012 American Business Awards (a.k.a. “The Stevies”) for Sales and Customer Service.
Read More →HOUSTON - The Medicaid response fleet subcontracts to 32 companies in Texas, one of which is A&A Transportation.
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J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
Read More →SPARKS, MD - For the second year in a row, PHH Arval has received the "Outstanding Customer Support Performance 2010" award from The Fraser Group, LLC, a management consulting firm focused on helping companies measure and improve call center performance.
Read More →HERNDON, VA - When it comes to lasting loyalty, Audi made greatest strides in 2009, earning recognition as the R.L. Polk & Co., "Most Improved Loyalty to Make" award winner during the 14th Annual Automotive Loyalty Awards in Detroit.
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