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Connected-vehicle technology touches nearly aspect of fleet-based businesses. Plug in to discover all the ways big data, systems integrations, and new and exciting features are driving safety, efficiency, and productivity for automotive fleets.
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The second annual User Conference saw GPS Insight executives and other industry experts discussing transitioning from a customer service approach to a customer experience approach, among other issues.
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The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
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Volvo has begun offering a connected roadside assistance program that allows drivers to track help that's on the way through a ride-sharing-style interface, the company has announced.
Read More →An integrated master plan can not only identify often missed best practices and goals, but also ensure continuity and focus. Without this fundamental tool, a fleet may unknowingly confine itself to constant struggle, frustration, and chasing mediocre results.
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Two out of three consumers won't use a home service professional again if they aren't technologically savvy, according to a new Verizon Telematics survey of 1,026 U.S. consumers.
Read More →We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.
Read More →Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
Read More →A fleet manager interacts with a multitude of internal corporate supporting functions. With all of these interdepartmental requirements, how can you successfully navigate the inevitable conflicting priorities?
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General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.
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