Automotive Fleet
MenuMENU
SearchSEARCH

Survey: Driver Cell Phone Use Widespread but Unpopular

WARREN, NJ - More than half of U.S. motorists say they have used a cell phone while driving, but nine out of 10 say it should be illegal to do so, according to a survey sponsored by the Chubb Group of Insurance Companies.

by Staff
September 29, 2010
3 min to read


WARREN, NJ - More than half of U.S. motorists say they have used a cell phone while driving, but nine out of 10 say it should be illegal to do so, according to a survey sponsored by the Chubb Group of Insurance Companies.

The 2010 Chubb Driver Distraction Survey asked 1,000 motorists throughout the United States about three types of cell phone uses while driving: talking with a hand-held phone, talking with a hands-free phone, and texting.

Ad Loading...

Of the 356 respondents who said they have talked on a hand-held cell phone while driving, 43 percent said it should be illegal to do so. Of the 315 respondents who have talked on a hands-free cell phone while driving, 11 percent said it should be illegal to do so. An overwhelming 80 percent of the 133 respondents who have texted while driving said that should be illegal. Almost a third of younger drivers (ages 18 to 34 years) said they have texted while driving.

Although 77 percent of respondents have observed other motorists apply makeup, shave or brush their hair, only 8 percent admitted to engaging in such personal grooming activities behind the wheel. In addition, 18 percent of respondents have seen others change their clothes while driving, but only 3 percent admitted to doing so themselves.

Nearly 5,500 people died in 2009 in crashes involving a distracted driver, and more than half a million were injured, according to the National Highway Traffic Safety Administration. The Insurance Institute for Highway Safety says that drivers who use hand-held devices are four times more likely to get into crashes serious enough to injure themselves.

"Our survey shows a disconnect between how people view the dangers associated with distracted driving and their own behavior behind the wheel," said Raymond Crisci, vice president and worldwide automobile product manager for Chubb Personal Insurance. "We're hopeful that as people continue to become more educated regarding the hazards associated with distracted driving, they'll be less likely to engage in risky behavior."

[PAGEBREAK]

Ad Loading...

Below is a summary of the survey results:

Which of the following activities have you engaged in while driving?

-- Eating or drinking - 63%

-- Changing CDs, radio stations or songs on an mp3 player - 57%

-- Using a cell phone - 51%

Ad Loading...

-- Hand-held - 36%

-- Hands-free - 31%

-- Texting - 13%

-- Arguing with unruly children - 19%

-- Personal grooming (makeup, shaving, brushing hair) - 8%

Ad Loading...

-- Changing clothes - 3%


Which of the following activities have you observed other motorists doing?

-- Using a cell phone - 97%

-- Hand-held - 93%

-- Hands-free - 78%

Ad Loading...

-- Texting - 75%

-- Eating or drinking - 90%

-- Personal grooming (makeup, shaving, brushing hair) - 77%

-- Changing CDs, radio stations or songs on an mp3 player - 62%

-- Arguing with unruly children - 62%

Ad Loading...

-- Changing clothes - 18%


Which of the following activities should be illegal while driving?

-- Using a cell phone - 90%

-- Texting - 87%

-- Hand-held - 66%

Ad Loading...

-- Hands-free - 28%

-- Changing clothes - 79%

-- Personal grooming (makeup, shaving, brushing hair) - 69%

-- Arguing with unruly children - 24%

-- Eating or drinking - 21%

Ad Loading...

-- Changing CDs, radio stations or songs on an mp3 player - 17%


The telephone survey of 1,000 Americans was conducted in May by Opinion Research Corp.

The member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property and casualty insurance for personal and commercial customers worldwide. 

More Safety

A person with hands on the steering wheel driving
Safetyby Judie NuskeyMay 15, 2026

The Distractions You Can’t Turn Off: What Drivers Face Outside the Vehicle

Fleet drivers face constant visual, cognitive, and environmental interruptions the moment they hit the road. From roadside chaos to mental fatigue and digital overload, today’s biggest driving risks often come from outside the vehicle itself.

Read More →
Hail covers the windshield and hood of a black vehicle with text overlay about FLASH Weather AI’s new hail prediction model.
Safetyby News/Media ReleaseMay 13, 2026

FLASH Weather AI Launches First Deep-Learning Hail Prediction Model With High-Resolution Forecasting

FLASH Weather AI has launched a first-of-its-kind hail prediction model capable of forecasting hail size and arrival time at 1-kilometer resolution up to 55 minutes ahead, giving fleets and insurers critical time to prepare for severe storms.

Read More →
Coca-Cola fleet executive smiling beside graphic text reading “Rolling Dollar Signs” about the company’s trucking and fleet strategy.
Safetyby Chris BrownMay 12, 2026

How Coca-Cola United Protects Its Fleet from Growing Legal Risk

As litigation risk rises, vehicles are increasingly targeted. This Coca-Cola bottler shares how it’s reducing exposure through driver training, technology, and a proactive risk management approach.

Read More →
Ad Loading...
Two trucking industry workers talk in front of semi-trucks beside text reading, “The issue isn’t lack of safety technology — it’s lack of alignment.”
SafetyMay 12, 2026

How to Speak the Same Language on Fleet Safety

Drivers, supervisors, and data often speak different safety “languages.” Getting on the same page will drive better results.

Read More →
pictures of a lock with the words Cybersecurity 101
Safetyby Jeanny RoaMay 11, 2026

Fleet Cybersecurity 101: What You Need from Your Technology Vendors

From identity management to third-party certifications, the right technology partner should make security easier to manage. Here are the three building blocks that fleet managers need to stay in control as connected systems scale.

Read More →
Chris Brown sits across from safety experft at Lifesaver mobile in an interview about distracted driving and phone use tech.
Safetyby Chris BrownMay 1, 2026

Reducing Risk by Eliminating Phone Use Behind the Wheel

Distracted driving remains one of the most persistent risks in fleet operations. New approaches focus on removing mobile device use entirely while adding real-time safety support.

Read More →
Ad Loading...
Safetyby Jeanny RoaApril 15, 2026

Distracted Driving in the Age of Smart Tech – Part 2

As distraction risks evolve, fleets are turning to smarter, more connected technologies to better understand what’s happening behind the wheel. Part 2 explores how these tools are helping identify risky behaviors and improve visibility across operations.

Read More →
Safetyby Jeanny RoaApril 11, 2026

 Data Rights, Risks, and Responsibilities After a Crash

What fleets capture to improve safety can also expose them in litigation, forcing leaders to rethink how data is managed, stored, and shared.

Read More →
Driver holding a phone while steering, illustrating distracted driving and the importance of mental awareness and attention on the road for fleet safety.
Safetyby Judie NuskeyApril 10, 2026

From Distraction to Detection: Strengthening Awareness in Fleet Drivers

Distracted driving is often measured by what we can see—phones in hand, eyes off the road. But what about the distractions we can’t? A recent incident raises a bigger question about awareness, attention, and why subtle risks so often go unnoticed.

Read More →
Ad Loading...
Safetyby StaffApril 8, 2026

Lytx 2026 Road Safety Report

While serious crashes are declining, a rise in minor incidents and ongoing risk hotspots underscore the need for continued fleet safety investment.

Read More →