Related: NAFA's 2020 Institute & Expo Virtual Conference Opens Registration
NAFA's 2020 Institute & Expo Virtual Conference Agenda Revealed
The NAFA Fleet Management Association (NAFA) has revealed the full agenda for the 2020 Institute & Expo (I&E) Virtual Conference, Sept. 14 – 17, 2020, which is highlighted by educational panels servicing various fleet segments and networking opportunities, a cornerstone of NAFA I&E.


Graphic: NAFA
The NAFA Fleet Management Association (NAFA) has revealed the full agenda for the 2020 Institute & Expo (I&E) Virtual Conference on Sept. 14 – 17, 2020, which is highlighted by educational panels servicing various fleet segments and networking opportunities, which is a cornerstone of NAFA I&E.
Over a four-day period, attendees will have access to numerous concurrent sessions, industry overview panels, and keynote presenations. Zoom social hours will also be a new addition to the Virtual I&E, and virtual networking oppurtunities will be available through the week. Registration can be accessed here.
The first day, Monday, Sept. 14, includes sessions on how automation and predictive analysis can be applied to TCO, NAFA's 11 essentials of fleet management, the art to writing an effective RFP, and more. The first day also includes the opening keynote The Hero Effect - Being your best when it matters the most, by Kevin Brown, professional leadership speaker. The keynote will address how to best achieve professional and personal goals, with a focus on growing results through expanding goal vision.
The second day, Tuesday, Sept. 15, is highlighted by The Winner’s Circle Panel, in which NAFA’s Fleet Excellence Awards (FLEXY) winners and NAFA Members tying for first place on the 100 Best Fleets list will discuss their award-winning fleet strategies. Following this are more concurrent industry panels, including how fleets can set the right expectations and goals for senior leadership, how new players in the automotive industry can support fleet management, and how fleet managers can benchmark key aspects of shop operations.
Later on Tuesday are concurrent sessions on how coaching and technology can create an effective safety culture, way to manage EV charging, and how to lead fleet through effective communication. This will be followed by a U.S. legislative update from Pat O’Connor, legislative counsel, NAFA Fleet Management Association.
The third day, Wednesday, Sept. 16, will kick off with a presentation on titled Fleet Response to COVID-19 Pandemic, where fleet managers from the corporate, government, utility, university, and law enforcement sectors will discuss and debate what worked well and what failed them in their fleet response to the pandemic. Concurrent sessions that day will focus on lifecycle cost analysis for managing fleet, how government regulations may be impacting fleet, enhancing security and transparency in a connected fleet strategy, and a case study on improving maintenance operations.
The final day, Thursday, Sept. 17, will include a State of the Fleet Industry panel discussion that will provide a high level overview of current conditions within the fleet industry. This will be moderated by Mike Antich, editor and associate publisher of Automotive Fleet magazine, and will feature a high level overview of current conditions within the fleet industry from the leadership of NAFA Fleet Management Association, the Automotive Fleet & Leasing Association (AFLA) and NTEA - The Association for the Work Truck Industry.
Concurrent sessions on the final day include success stories on fleet right-sizing, three key factors in law enforcement shop operations, and a session on work-life balance tips.
There will also be a virtual expo hall and chat lounges available for attendees through the week, continuing NAFA's emphasis on networking opportunities.
More Operations

90% Use Telematics. Are Fleets Getting Safer? | AF News Recap
This week, we're breaking down which industries have the highest rates, how Jamie McKay manages 2,400 vehicles, what's happening with the 2027 fleet awards, and why software-defined vehicles could introduce new costs.
Read More →
What's Best Handled by an FMC, and What's Better Done Directly?
Fleet managers continue to rely on FMCs for essential services but are taking a closer look at where working directly with suppliers can improve efficiency and responsiveness.
Read More →
Fleet Meets: Erin Gilchrist
Meet Erin Gilchrist, the inaugural Mike Antich Spirit of Fleet Award winner, as she shares insights on leadership, mentorship, the power of industry connections, and why people remain at the heart of fleet's future.
Read More →
How 2026 Fleet Visionary Jamie McKay Manages 2,400 Vehicles Across 37 States
How do you keep 2,400 vehicles running across 37 states? Fleet Visionary Award winner Jamie McKay shares how collaboration, flexibility, and a few simple strategies help her tackle fleet management challenges at Aptive Pest Control.
Read More →
Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
