SCOTTSDALE, AZ – LeasePlan USA’s National Vice President, Client Services, Teri Ross, has been selected to speak at the Customer Response Summit on Nov. 14-16, in Scottsdale.

The Customer Response Summit is a dedicated peer-to-peer forum, gathering some of the best service strategy minds in the industry to proactively engage and resolve complex customer service strategies.

Ross will serve on the panel, Marketing & Customer Operations Tandem - Developing a Cohesive Business Strategy to Align Social Marketing and Social Customer Experience; from Public Social Networks to Customer Communities to Social CRM.

“As a member of the Social Executive Council, we welcome Teri Ross to our panel on ‘The Social Customer Experience.’ Her extensive background and expertise in client relations will provide a unique perspective to our discussion on how to develop a cohesive business strategy to align social marketing and social customer experience. In addition, Teri will join me in leading the Customer Operations Breakout to share her vision for this new customer relationship architecture,” said Judy Mod, president, Social Executive Council.

"The Customer Response Summit was designed to provide examination of companies who are embracing customer service excellence through new and emerging customer channels of outreach," said, Chad McDaniel, president of Execs In the Know and the executive director of the event.

It was clear in having Teri Ross from LeasePlan present, they have successfully distinguished themselves in customer engagement in a very complex multi-channel environment, and measured metrics."