J.D. Power APEAL Study Find More Buyers Moving to Smaller Vehicles
WESTLAKE VILLAGE, CA - The J.D. Power study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced.
WESTLAKE VILLAGE, CA – J.D. Power’s 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study found that as American car buyers are finding the smaller vehicles just as appealing as the larger ones they previously owned. For fleet managers who want to know whether smaller, often more fuel-efficient models will not only meet business needs but also appeal to company drivers, the J.D. Power APEAL study says they likely will.
First, the study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced. Only 13% of buyers purchased a vehicle in a larger segment, and the majority, 60%, purchased a vehicle in the same segment as the one they owned previously.
In addition, in 2012 the average APEAL study score for vehicles in the compact and sub-compact segments was 765 out of 1,000 points. This is the same average score that mid-size vehicles achieved in 2008. Another category, those in the mid-premium segment, achieved an average score of 844, which is the same average that the large premium category got in 2008.
In terms of which brands did the best in the study, GM’s Chevrolet received the highest number of segment awards out of all brands. The automaker received awards for the Avalanche, Sonic, and Volt models. A total of seven other brands received two model awards apiece. Audi received two awards for the A6 and A8; Dodge for the Challenger and Charger; Ford for the Expedition and Flex; Kia for the Optima, in a tie, and the Soul; MINI for the Countryman and Coupe/Roadster; Nissan for the Frontier and Quest; and Porsche for the Cayenne and 911. Notably, the Audi A8 achieved the highest APEAL Study score of any model in the industry in 2012 in the study.
J.D. Power stated that they gathered data from more than 74,000 purchasers and lessees of new 2012-MY cars and light trucks, surveying them after the first 90 days of ownership. The organization stated that this study complements its Initial Quality Study, which was published earlier this year.
More Operations

Top 50 Executive Fleets
It is that time of year again! Time for the 2026 list of the Top 50 Executive Fleets, presented by Automotive Fleet and Volvo as part of its annual Fleet 500. Download now to see this year's list of companies!
Read More →
Gary Van Orden Retires After Nearly Four Decades in Commercial Fleet
From answering customer calls at Ford Motor Company to leading fleet sales across multiple OEMs and a fleet management company, Gary Van Orden's career reflects nearly four decades of leadership in commercial fleet.
Read More →
How Stellantis Plans to Get Ahead of Fleet Downtime
Vehicle acquisition may grab the headlines, but fleet uptime increasingly determines operating success. Darren Bradshaw of Mopar North America gives the details.
Read More →
Hyundai Releases 2027 Commercial Program Incentives
The 2027 Model Year "Fleet Street Incentives" are available to commercial and government fleets.
Read More →
It's All Downhill from Here! Fleet Industry Raises $22,000 for Skilled Trades Scholarships
Work Truck’s Lauren Fletcher and Automotive Fleet’s Chris Brown turned a friendly racing rivalry into $22,000 for automotive technology and skilled trades scholarships.
Read More →The Top 300 Commercial Fleets
The Top 300 Commercial Fleets: See the List
Read More →
Your Local Dealer Knows More Than You Think
Your local dealer can provide an information advantage that extends well beyond courtesy deliveries.
Read More →
Fleet Meets: Austin Schutte
Here are some industry insights, personal touches, and words of advice from the CEO and Founder of Anew Solutions.
Read More →Soap Box Derby Challenge: What’s Powering Team Brown
The car is coming together, the students are solving real build problems, and the fleet industry is helping push Team Brown toward the starting line.
Read More →
