J.D. Power APEAL Study Find More Buyers Moving to Smaller Vehicles
WESTLAKE VILLAGE, CA - The J.D. Power study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced.
WESTLAKE VILLAGE, CA – J.D. Power’s 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study found that as American car buyers are finding the smaller vehicles just as appealing as the larger ones they previously owned. For fleet managers who want to know whether smaller, often more fuel-efficient models will not only meet business needs but also appeal to company drivers, the J.D. Power APEAL study says they likely will.
First, the study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced. Only 13% of buyers purchased a vehicle in a larger segment, and the majority, 60%, purchased a vehicle in the same segment as the one they owned previously.
In addition, in 2012 the average APEAL study score for vehicles in the compact and sub-compact segments was 765 out of 1,000 points. This is the same average score that mid-size vehicles achieved in 2008. Another category, those in the mid-premium segment, achieved an average score of 844, which is the same average that the large premium category got in 2008.
In terms of which brands did the best in the study, GM’s Chevrolet received the highest number of segment awards out of all brands. The automaker received awards for the Avalanche, Sonic, and Volt models. A total of seven other brands received two model awards apiece. Audi received two awards for the A6 and A8; Dodge for the Challenger and Charger; Ford for the Expedition and Flex; Kia for the Optima, in a tie, and the Soul; MINI for the Countryman and Coupe/Roadster; Nissan for the Frontier and Quest; and Porsche for the Cayenne and 911. Notably, the Audi A8 achieved the highest APEAL Study score of any model in the industry in 2012 in the study.
J.D. Power stated that they gathered data from more than 74,000 purchasers and lessees of new 2012-MY cars and light trucks, surveying them after the first 90 days of ownership. The organization stated that this study complements its Initial Quality Study, which was published earlier this year.
More Operations

Turn Fleet Data Into Smarter Decisions
Fleet leaders have access to more operational data than ever, but disconnected systems and unclear metrics often slow decision-making instead of improving it. This article outlines five practical steps fleets can take to transform fragmented data into actionable insights that improve planning, safety, utilization, and long-term performance.
Read More →
Hybrids: Electrification Without the Challenges
For fleet managers, fuel is one of the biggest line items in the budget — and it's one hybrids can shrink without changing how your people work. Download the eBook to see the numbers, understand the technology, and get a step-by-step guide to making the switch.
Read More →
How NOV Uses Telematics to Improve Fleet Safety Across 160 Locations
James Victory of NOV discusses how the company manages fleet safety, maintenance, and telematics across more than 150 locations supporting oilfield operations throughout the U.S.
Read More →
Fleet Meets: Steven Santostasi
This edition of the Fleet Meets series features Steven Santostasi, the current TSP channel manager for Ford Pro.
Read More →
Why Fleet Managers Are Replacing Departmental Vehicles with Shared Motor Pools
Departmentally assigned vehicles often create hidden costs through underutilization, poor visibility, and increased administrative burden. This white paper explores how shared motor pool strategies help fleets reduce costs, improve accountability, and optimize vehicle utilization.
Read More →Soap Box Derby Challenge: Assembling the Crew
Meet Gabriel, Matthew, and Angel — the team helping bring this soap box derby build to life.
Read More →
BBL Fleet Acquires Velcor Leasing Corporation
BBL Fleet expanded its footprint in the fleet management industry with the acquisition of Velcor Leasing Corporation of Madison through a stock purchase agreement finalized Feb. 27, 2026.
Read More →
Lytx Introduces New AI Fleet Technologies at Protect 2026
The company introduced new AI-driven fleet safety and operations technologies during its annual user conference.
Read More →
Fleet Costs Are Rising: Here’s How Leaders Are Responding
Fleet leaders are under pressure to reduce costs, adapt to economic uncertainty, and make smarter decisions. See how peers across North America are responding with real data, proven strategies, and forward-looking insights. Download the 2026 Market Pulse Report to benchmark your strategy and uncover where you can gain an edge.
Read More →From Waffle House to AI: Fleet Trends You Need to Know
In this AF news recap, host Faith Howell covers how Waffle House stepped up during disaster response and new AI tech on the market.
Read More →