When 60 percent of Americans cite poor customer service as why they walked away from an intended transaction, it’s clear that how you interact with customers is important to your business. As a fleet operator, vehicles and drivers are extensions of your brand. One vehicle breakdown could result in a late arrival, a lost customer, and even reputation damage if that customer shares their experience.
Download this eBrief to read about five fleet tactics you can use to help improve customer service.
By Verizon Networkfleet