Ford Partners with Microsoft to Custom-Build Vehicle Orders Online
Through Microsoft's MSN CarPoint online car-buying service, consumers will be able to order any model of vehicle to their exact specifications on CarPoint, Ford.com, and other automotive destination sites.
Microsoft Corp. is forming a joint venture to allow customers to build vehicles to order through Microsoft's MSN CarPoint online car-buying service.
Ford Motor Co. is the first partner in a proposed new MSN CarPoint joint venture to create a new way for consumers to design and order the vehicle they want, when they want it. Ford and Microsoft say the new venture will transform the way consumers buy vehicles on the Internet.
Ford and Microsoft will also develop the first online build-to-order system to link consumer order configurations directly with automotive manufacturers' supply and delivery systems. This will allow consumers to order any model of vehicle to their exact specifications on Car-Point, Ford.com, and other automotive destination sites. Buyers will receive immediate feedback on availability, and delivery and service will be scheduled at their local dealership.
The new CarPoint entity will bring together Microsoft, Ford, and others in the automotive industry in a joint venture. Microsoft will hold the majority stake. Lindsay Sparks, general manager of CarPoint for the past three years, will serve as CEO of the new CarPoint entity.
Through its relationship with The Reynolds and Reynolds Co., Car- Point has built a channel with more than 3,500 dealers who participate in the CarPoint New Car Buying Service and the Used Car Marketplace. Reynolds and Reynolds will continue to work with CarPoint.
With the planned creation of the online build-to-order system, manufacturers will also be able to offer consumers greater access to pre- or custom-built vehicles. The transaction and delivery takes place at a dealership. The planned build-to-order system will combine existing CarPoint car-buying, shopping, and ownership tools with a service that allows consumers to configure and order the car they want.
The underlying technology for integrating CarPoint systems with manufacturer and dealer systems will include the Microsoft Windows 2000 operating system, Microsoft SQL Server 7.0, and the BizTalk Server.
Once a consumer has decided which vehicle is right for him or her, CarPoint will locate an existing car, whether it is on a dealer's lot or on a transporter headed across the country, or it will place an order for a new custom vehicle to be built at the factory and delivered through the consumer's local dealership. The build-to-order system will provide consumers with access to realtime information throughout the buying process, including vehicle availability, anticipated delivery schedules, and notification of delivery plans. The technology will also enable manufacturers and dealers to get instant, simultaneous online views of the status of the order until the vehicle is delivered to the consumer.
More Operations

Managing Fleet Costs in an Era of Permanent Volatility
Fleet operating costs have risen more than 20% since 2020, raising a key question: When does extending a vehicle's service life stop making financial sense?
Read More →
The Next Evolution of Fleet Management: Autonomous Operations
This opening keynote session at the Fleet Forward Conference highlights the future of autonomous driving for fleets.
Read More →
How to Reduce the Total Cost of Risk From Catalytic Converter Theft
A stolen catalytic converter can cost fleets far more in downtime and lost productivity than in repairs. A total-cost-of-risk approach can help fleet managers quantify their exposure and prioritize theft prevention.
Read More →
Personal-Use Charges Rise as Vehicle Values Fall | AF News Recap
Personal-use charges are climbing, wholesale used-vehicle values are declining, and commercial fleet sales growth is slowing. This week, we're breaking down the latest fleet data, plus how Element Fleet Management is helping Waymo prepare for its first Canadian robotaxi market.
Read More →
Here's When You Should Make an Exception to Fleet Policy
Fleet policies are designed to create consistency, but not every driver or situation fits neatly within standard rules.
Read More →
AI-Native or AI-Acquired: What Should Fleet Managers Look for in an AI Platform?
Six questions can help fleet managers look beyond AI marketing claims to evaluate integration, data access, and real-world operational performance.
Read More →
A buyer's guide to fleet management software in 2027
Buying fleet management software in 2027 means looking beyond features and price. As fleet operations, technology and expectations evolve, this guide explores what today’s fleet professionals should consider when choosing a system that can deliver value now and adapt to what comes next.
Read More →
What Will Shape the Next Era of Fleet Management?
EVs, AI, and autonomous vehicles are reshaping fleet management. Discover what’s ahead—and how fleet leaders can prepare for the next era.
Read More →
How Fleets Can Recruit and Train Veterans for Technician Roles
Here's how the technician shortage has affected uptime for fleets, and what to do about it.
Read More →
Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands
Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.
Read More →
