Automotive Fleet
MenuMENU
SearchSEARCH

Editor's Page

Much has been written, and much more has been said, about what role the manufacturer, the fleet dealer, and the fleet administrator should play in the car fleet industry.

by Bernie Brown
July 1, 1969
3 min to read


Much has been written, and much more has been said, about what role the manufacturer, the fleet dealer, and the fleet administrator should play in the car fleet industry.

Ad Loading...

We have been told about how the manufacturers should do all in their power to put out the finest product that is available. We have been told about what services the fleet dealers should perform in the fleet buyer-seller relationship. We have been told about the role of the fleet administrator in the purchasing and the operation of a vehicle.

Ad Loading...

But we believe that not enough has been said about one party in this picture . . . the fleet driver.

You can have the manufacturer put out the finest product; you can have the best make-ready by a delivering dealer; you can have the sharpest fleet administrator in the business. But what does it all mean if the operator of that vehicle is not aware of the vehicle . . . not aware of the responsibility that he has to his company, to himself.

We sometimes wonder if all the stress that is being placed on the manufacturer, the fleet dealer, and the fleet administrator isn't perhaps a bit misplaced. We firmly believe that increased emphasis should be placed on the role of the driver.

Each driver receiving a company car has a responsibility. That driver must be made to realize that the operation of his car is as important to the company's over-all profit structure as any sale the driver will make. Does the driver look upon his car as a "gift" from his employer? Does the driver accept his car with a sense of pride, with a feeling that not only is he getting a "benefit" but he also is accepting a responsibility? The driver must realize he is being trusted with a valuable piece of company property.

The way the driver maintains his vehicle is perhaps the most important factor in any car's ultimate resale. If the driver shows no sense of obligation, no sense of responsibility to his company, to his car, his vehicle will reflect this lack of concern. As a result, the reconditioning charges and/or the trade-in will reflect this.

Ad Loading...

Each driver must be taught the importance of maintaining the company car. Each driver must be shown the role that he plays in the company's over-all. fleet program. By educating each driver on the proper maintenance of the vehicle, a fleet of drivers becomes educated . . . the cost of operation is reduced . . . trade-in results improve . . . reconditioning costs drop.

Not too much can be said about the driver's role in the field of safety. More and more fleet administrators are initiating safety programs within their companies. More and more fleet administrators and initiating incentive programs for self-driving records.

Most firms allow their drivers to use the company car for personal use. This is a privilege. It must be regarded as such by the driver. Any misuse of the vehicle during personal use should result in appropriate action by the fleet administrator.

Perhaps it is time that the fleet administrator sits down and takes a long, hard look at his driver training program. Is it a program that has been in use for a number of years? Is it a program that offers the latest changes in driving laws throughout the states? Is it a program that provides further training in the use of the automobile? Is it a program that stresses the importance of safe driving?

A little time spent with the driver and with driver problems might be the most valuable time that the fleet administrator could spend in his goal of providing his company with the most efficient and most economical fleet program. We think it is something that each fleet administrator should give a great deal of thought to.


Topics:Operations
Subscribe to Our Newsletter

More Operations

A transparent toll background with the Automotive Fleet logo and Neology logo on top.
Operations•October 5, 2026

Avis Budget Group Deploys Neology Toll Management Technology Across Major Brands

Neology’s neoFleet platform will manage toll transactions and toll-authority operations for vehicles across Avis, Budget, Payless, Budget Truck and Zipcar.

Read More →
Family framed photos and company car in middle
Operations•by Chris Brown•October 2, 2026

Fleet Personal-Use Charges Edge Higher in 2026

Nearly eight in 10 surveyed fleets allow personal use of company vehicles, while just over half of respondents report charging employees for the privilege.

Read More →
AF news recap thumbnail
Operations•by Faith Howell•October 2, 2026

The Future of Fleet + What’s Changing Right Now | AF News Recap

Could developments overseas offer a preview of what’s coming for U.S. fleets? This week, we’re looking at the future of AI, autonomy, and electrification, plus Ford Pro’s new certified pre-owned program, smarter vehicle offboarding, and a new way for fleets to manage toll expenses.

Read More →
Ad Loading...
blue text over top of the top view of cars in a parking lot
Operations•by Faith Howell•October 1, 2026

How to Handle Vehicle Offboarding

What do fleet managers need to do when a driver leaves?

Read More →
Motorq Whitepaper Cover - Fleet Managers Ultimate Playbook
Sponsored•October 1, 2026

Fleet Manager’s Ultimate Playbook: Navigating the New Standard in OEM Connectivity

Rising operating costs, driver safety concerns, and unplanned downtime are putting unprecedented pressure on modern fleets. Discover how fleet managers use embedded OEM connectivity and real-time vehicle data to cut TCO, prevent downtime, and protect drivers without aftermarket telematics hardware.

Read More →
A toll road with blue text a top
Operations•by News/Media Release•September 29, 2026

U.S. Bank Adds Verra Mobility Toll Management to Voyager Fleet Platform

The integration allows U.S. Bank Voyager fleet customers to manage toll payments and violations alongside fuel, EV charging and maintenance expenses.

Read More →
Ad Loading...
An AF news recap thumbnail with blue and white colors
Operations•by Faith Howell•September 28, 2026

ADAS Prevents Crashes. But Repairs Cost More | AF News Recap

ADAS-equipped vehicles may crash less often, but they can cost more when they do. This week, we’re breaking down what that tradeoff means for fleets, plus Subaru’s first Forester Wilderness Hybrid, Nissan’s new e-POWER Rogue, and why Calstart has become Catalyst Mobility.

Read More →
Moventum Fleet management leadership update with Mark Iorillo
Operations•by News/Media Release•September 18, 2026

Moventum Fleet Management Names Mark Iorillo Head of Sales

Iorillo brings nearly 20 years of fleet management and sales experience to the role, including previous positions at Element Fleet Management, CEI, Donlen and Ryder.

Read More →
AF news recap thumbnail
Operations•by Faith Howell•September 11, 2026

Fleet Has a Talent Pipeline Problem. What Comes Next? | AF News Recap

Where will fleet’s next generation of leaders come from? This week, we’re looking at the industry’s talent pipeline, what certification can add to a fleet career, how to build an award-worthy track record, and the return of Automotive Fleet’s Personal Use Survey.

Read More →
Ad Loading...
5Keys Engage
Operations•by Staff•September 9, 2026

Smith System Launches Driver Risk Management Program

Fleets have more driver data than ever, but identifying risky behavior doesn't necessarily correct it. Smith System's new Driver Risk Management program combines monitoring, training, and follow-up coaching to help fleets connect risk signals with driver intervention.

Read More →