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While not embraced by all dealers, the process of offering drop-shipped vehicles to fleets offers opportunities for dealers as well as OEMs.
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For commercial fleet managers, the delivery times of light-duty vehicles can often fall prey to the availability of rail cars, quality holds, weather-related delays, and other production factors.
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In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.
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The results are in for the third annual industry report card, validating that OEM fleet operations continue to do a very good job in meeting the needs of commercial fleet managers; however, there is room for further improvement.
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Automotive Fleet's third annual 2015 Commercial Fleet Industry Report Card is a chance to help make a difference in the industry by identifying areas that require improvement.
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This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.
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Fleet managers surveyed for this year's report card, overall, gave the OEMs high marks in a number of areas. Fleet managers also identified areas where improvements can be made in OEM products and services.
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Read these perspectives from fleet managers about how senior management needs to listen to fleet managers concern about fleet managers reporting to procurement.
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Based on the survey data, the commercial fleet industry is doing many things right and fleet managers are generally pleased with the quality of services and products they are purchasing.
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Automotive Fleet asked a select group of fleet managers across to the country to “grade” their FMCs, OEMs, and upfitters. The results of this historic survey — a first in the fleet industry — are featured in the April issue of Automotive Fleet.
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