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GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.
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Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
Read More →As part of the annual re-set to a new calendar year, we polled several leading fleet managers to get their take on the top pain points they must diagnose in the year ahead.
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General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.
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Donlen's Driver Call Center has earned the Outstanding Customer Support Performance Recognition award from the Fraser Group.
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Donlen’s Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.
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No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.
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In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.
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Illinois-based Union Leasing, Inc., has named Roger Setzke as its director of client services for fleet operations.
Read More →Donlen has released its 2014 customer satisfaction scores showing a 1 percent increase from the previous year.
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