Incident Management Industry Trends

Due to the COVID-19 pandemic, nearly every aspect of fleet management has experienced some disruption. OEM factory shutdowns have delayed production schedules, safety precautions have prompted touch-free vehicle servicing, and microchip shortages are impacting new vehicle production costs.

Similarly, incident management and safety have also seen significant disruption. Shelter-in-place mandates caused a dramatic decrease in traffic congestion; however, driver behavior became more reckless, and because more drivers were using handheld devices, the number of speeding accidents increased by 10%. What’s more, when employees work from home, there’s a natural erosion of driving skills that occurs, which can increase risk on the road.

All of these factors, and more, have resulted in significant disruptions in how fleets approach incident management in a post-pandemic world. This guide will dive into those trends and give you an idea of what to expect in the coming months and years.