J.D. Power APEAL Study Find More Buyers Moving to Smaller Vehicles
WESTLAKE VILLAGE, CA - The J.D. Power study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced.
WESTLAKE VILLAGE, CA – J.D. Power’s 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study found that as American car buyers are finding the smaller vehicles just as appealing as the larger ones they previously owned. For fleet managers who want to know whether smaller, often more fuel-efficient models will not only meet business needs but also appeal to company drivers, the J.D. Power APEAL study says they likely will.
First, the study found that 27% of new-vehicle buyers who replaced a vehicle purchased one in a smaller segment than the one they replaced. Only 13% of buyers purchased a vehicle in a larger segment, and the majority, 60%, purchased a vehicle in the same segment as the one they owned previously.
In addition, in 2012 the average APEAL study score for vehicles in the compact and sub-compact segments was 765 out of 1,000 points. This is the same average score that mid-size vehicles achieved in 2008. Another category, those in the mid-premium segment, achieved an average score of 844, which is the same average that the large premium category got in 2008.
In terms of which brands did the best in the study, GM’s Chevrolet received the highest number of segment awards out of all brands. The automaker received awards for the Avalanche, Sonic, and Volt models. A total of seven other brands received two model awards apiece. Audi received two awards for the A6 and A8; Dodge for the Challenger and Charger; Ford for the Expedition and Flex; Kia for the Optima, in a tie, and the Soul; MINI for the Countryman and Coupe/Roadster; Nissan for the Frontier and Quest; and Porsche for the Cayenne and 911. Notably, the Audi A8 achieved the highest APEAL Study score of any model in the industry in 2012 in the study.
J.D. Power stated that they gathered data from more than 74,000 purchasers and lessees of new 2012-MY cars and light trucks, surveying them after the first 90 days of ownership. The organization stated that this study complements its Initial Quality Study, which was published earlier this year.
More Operations

Fleet Meets: Eric Kilgore
This edition of the Fleet Meets series features one of the industry's best leaders driving multi-market and national operations.
Read More →
Why Reactive Fleet Management Is Becoming Too Expensive to Sustain
Research highlights a growing need for proactive management strategies to address rising costs in fleet operations effectively.
Read More →
What Your Fleet KPIs Aren’t Telling You
Tracking fleet metrics is only useful when the data leads to better decisions. This guide helps fleet leaders assess cost, utilization, and downtime more accurately, identify performance gaps, and prioritize the actions that can improve operational results.
Read More →
Hidden in Plain Sight: Fleet Compliance Risks
Fleet compliance isn't just about having policies — it's about consistently enforcing them. This practical guide reveals six hidden compliance risks common in public sector and shared fleet operations and outlines proven strategies to improve visibility, accountability, and audit readiness
Read More →
Turning Fleet Payment Data into Executive Insights
Does data alone drive results in operations?
Read More →
Automotive Fleet Opens 2026 Personal Use Survey for Commercial Fleet Managers
Commercial and corporate fleet managers are invited to share how their organizations handle company vehicle personal-use policies, charges, and driver eligibility.
Read More →
Gary Van Orden Retires After Nearly Four Decades in Commercial Fleet
From answering customer calls at Ford Motor Company to leading fleet sales across multiple OEMs and a fleet management company, Gary Van Orden's career reflects nearly four decades of leadership in commercial fleet.
Read More →
How Stellantis Plans to Get Ahead of Fleet Downtime
Vehicle acquisition may grab the headlines, but fleet uptime increasingly determines operating success. Darren Bradshaw of Mopar North America gives the details.
Read More →
Hyundai Releases 2027 Commercial Program Incentives
The 2027 Model Year "Fleet Street Incentives" are available to commercial and government fleets.
Read More →
It's All Downhill from Here! Fleet Industry Raises $22,000 for Skilled Trades Scholarships
Work Truck’s Lauren Fletcher and Automotive Fleet’s Chris Brown turned a friendly racing rivalry into $22,000 for automotive technology and skilled trades scholarships.
Read More →

