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Technician Shortage

Unscheduled Maintenance Costs Increase 3% in CY-2021

Part and labor prices have increased 4-8%, while part and labor availability have decreased. Due to difficulties sourcing replacement vehicles, fleets are keeping units in service longer. This caused repair spend to increase in 2021.

M-B Develops Virtual Remote Technician Support Solution with Microsoft

Mercedes-Benz USA has developed a “mixed reality” automotive maintenance support system with Microsoft that is designed to allow onsite dealership technicians to work handsfree while sharing real-time views and sounds of vehicles being serviced while talking with Mercedes-Benz technical specialists. 

Fleet Readers Sound Off on Flat-Rate Compensation

One key reason for a current shortage of service technicians is the result of the flat-rate compensation plan, a contentious payment system that assigns standard times to complete a repair job. Many technicians assert that the flat-rate compensation plan under-compensates them in relation to other industries requiring similar skillsets.

YourMechanic Offers Mobile Mechanic Solution for Fleets

YourMechanic, a mobile car repair network, announced a new fleet product that connects mobile mechanics to fleet facilities. Contracted mechanics can fill in during times of work backlogs and during technician shortages.

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