
Standardized delivery timelines stipulated in an SLA can create unrealistic expectations. Also, the relationship can become transactional in nature, with a risk of damaging the relationship if there are penalties for missed metrics.
Standardized delivery timelines stipulated in an SLA can create unrealistic expectations. Also, the relationship can become transactional in nature, with a risk of damaging the relationship if there are penalties for missed metrics.
A well thought-out, well-structured request for proposal (RFP) will get the products and services you want.