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Industry Report Card

2015 Fleet Industry Report Card: OEMs

The results are in for the third annual industry report card, validating that OEM fleet operations continue to do a very good job in meeting the needs of commercial fleet managers; however, there is room for further improvement.

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2015 Fleet Industry Report Card: FMCs

In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.

OEM Report Card: Order to Delivery

For commercial fleet managers, the delivery times of light-duty vehicles can often fall prey to the availability of rail cars, quality holds, weather-related delays, and other production factors.

OEM Report Card: Courtesy Delivery

While not embraced by all dealers, the process of offering drop-shipped vehicles to fleets offers opportunities for dealers as well as OEMs.

2014 Fleet Industry Report Card: FMC Focus

This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.

2014 Fleet Industry Report Card: OEM Focus

Fleet managers surveyed for this year's report card, overall, gave the OEMs high marks in a number of areas. Fleet managers also identified areas where improvements can be made in OEM products and services.

2013 Fleet Industry Report Card

Based on the survey data, the commercial fleet industry is doing many things right and fleet managers are generally pleased with the quality of services and products they are purchasing.

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