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Customer Service

We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.

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Successful Fleet Managers Excel as Servant Leaders

Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.

GPS Insight Wins Customer Service Awards

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.

Drivers Aren’t Users, They’re Customers

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

Donlen Contact Center Awarded for Customer Service

Donlen’s Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.

15 Misperceptions that Limit Success

No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.

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