
We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.
We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.
Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.
General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.
GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.
Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.
As part of the annual re-set to a new calendar year, we polled several leading fleet managers to get their take on the top pain points they must diagnose in the year ahead.
General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.
Donlen's Driver Call Center has earned the Outstanding Customer Support Performance Recognition award from the Fraser Group.
Donlen’s Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.
No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.
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