TORRANCE, CA - Lexus released a statement recently on its intent to recall certain 2010 Lexus HS 250h models.
"We want to assure our customers that their safety and satisfaction are our top priorities. We take the National Highway Traffic Safety Administration (NHTSA) test results very seriously and appreciate the NHTSA bringing its concerns to our attention," said Mark Templin, Lexus Group VP and general manager. "Our engineers conducted similar testing during the development of the new HS 250h and the vehicle performed safely. While we are investigating and vigorously working to understand the different test results, we have stopped delivery of the involved vehicles. As soon as the issue is better understood and/or a remedy is developed, we will contact every owner."
Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at (800) 25-LEXUS or (800) 255-3987.