ATLANTA - "Client support has grown substantially over the past few years with more than 28,000 licensed users accessing AutoIMS to manage remarketing inventory. AASC looked for someone with a background in data analytics to incorporate client feedback with data mining to push system improvements. We've found that person in Joe Miller," says Don Meadows, President/CEO of AASC.
Joe Miller (shown below) has been named director of Customer Service at Auto Auction Services Corporation. Miller previously held management and marketing positions at Gartner, Inc., The Hackett Group, and BearingPoint, Inc.
Joe started at AASC in September of 2009, leading a research project focused on the repossession industry which included survey and focus group execution. The results paid off quickly, leading to system changes that benefit all recovery application stakeholders.
"Our customer service team holds the keys to the castle and serves as the front line to our client base. They know the system and our clients inside and out, and can translate issues into actionable recommendations for the next generation of AutoIMS," says Miller.