General Motors' Customer Care and Aftersales division has launched the GM Collision Repair Network with Mitchell International Inc. to improve customer satisfaction and drive repair work to the dealers and independent shops who participate.
GM’s repair facility locator on GenuineGMParts.com lists the network facilities that have fulfilled the requirements of the program. Repair facilities can apply for inclusion in the network at the enrollment portal starting Aug. 8.
"We put the customer at the center when we designed GM’s Collision Repair Network, because we know nothing is more important to customers than knowing they can trust the safety and integrity of their vehicle when it leaves the repair facility," said John Eck, collision manager, GM customer care and aftersales. "Mitchell’s software platform and expertise will help us make a difference for GM drivers, and help the entire repair industry satisfy customers and run profitable, efficient enterprises."
The GM Collision Repair Network program leverages the latest Mitchell Freedom platform solutions to support participating repairers. Collision repair network members will perform pre- and post-repair diagnostic scans, utilize Mitchell’s Cloud Estimating, reference GM repair procedures throughout the repair process, and perform quality-control checks.
“Our first step is to begin accepting applications for Collision Repair Network participation at NACE (National Auto Collision Expo) 2018," said Debbie Day, executive vice president and general manager, auto physical damage solutions at Mitchell. "Administering the GM Collision Repair Network delivers on our efforts to meet the new and changing challenges of today’s complex vehicles, and assist the industry in delivering proper and safe repairs."