At Shell, because we understand the concerns and pressures you face, we have created a standard of service to relieve your anxiety and demonstrate that your fleet is of equal importance to us.
Our hands-on customer service comes in the form of a dedicated account manager and a customer service representative, eliminating the hassle of calling a 1-800 number and waiting in a queue for a representative to assist you.
We ensure a seamless transition (including training for you and your team!) and accommodate your already-busy schedule with a straightforward four-step implementation process:
Understand Your Needs
As a key first step, your Account Manager will schedule an introductory one-on-one meeting to understand your program needs, roles, designated personnel, details and layout. He/she will lead the credit application process to navigate setup and prevent any delays in the approval process.
Capture Setup Details
Your Account Manager will then work with you to fully understand how to best set up your account to meet your business objectives.
- Account hierarchy set-up: Our team will advise on purchasing profiles, master account and site selector controls.
- Card embossment and order specifics: We will work with you to determine your exact needs related to card types, quantity, PINs and more.
- Card control preferences: We’ll tailor solutions to your tracking and measurement needs, including recommendations for fuel parameters, efficient fuel spend and controls against fraud. With 14,500 stations nationwide, Shell offers the largest footprint of any oil company in the country. And with universal access, you can define your own network from any Shell or non-Shell fuel station in the U.S. – allowing you to better manage routes while maximizing efficiency and optimizing fleet behaviors. You also will receive an exclusive 20% discount at participating Jiffy Lube locations, offering quick service and preventive maintenance at the nation’s largest and most convenient quick lube chain.
Verify Email & Card Shipment
A welcome letter will confirm that we’ve secured your credit approval and captured your fleet data, and within 48 hours, we’ll re-confirm all setup information, usage, parameters and functionality. From there, your new cards will be shipped quickly – usually within 24-48 hours!
Train Your Team
Once your cards are en route and your drivers are ready for transition, our team will provide training and support (including direct one-on-one and departmental trainings) to keep you and your fleet comfortable and confident through rollout. These trainings will prepare you and your team to secure replacement cards and pull reports, and will equip your drivers to use the card – in turn enabling you to maximize your savings.
As part of the Shell family, you become an extension of our own – experiencing our commitment to operational excellence and benefiting from dedicated, personalized customer service. For more information and to connect directly with our team, please call Susan Blanchard at 713-241-6027.