Responsibilities Are Becoming Too Diverse
The challenge for today's fleet managers is to continue to find ways to add value to their company and the bottom line. Fleet managers are being asked to come up with ways to save money without negatively impacting company drivers. What makes this difficult nowadays is that fleet managers are handling a greater degree of responsibilities than in the past. The day of the fleet manager only handling fleet is becoming more of a rarity. Fleet managers who are excelling at their corporations have taken on diverse management responsibilities, but the downside is that the total amount of time they can devote to fleet has been reduced. Fleet managers say that there are not enough hours in the day to keep track of everything in our industry as was done before. Also, with the massive amounts of front-end incentives that automakers are offering to retail customers, fleet managers find themselves distracted by consuming precious time monitoring their own competitive assistance or rifle-shot incentives to ensure their programs remain competitive. In some cases, time constraints have caused a fleet manager's daily activity to de-evolve into "crisis management." One example is the daily administrative challenges of enforcing compliance to corporate fleet policies among drivers. Even today, the challenge for some is developing effective communication with their drivers. It may be surprising that in this day and age not all drivers have access to e-mail, even at some of the nation's largest corporations. On the opposite extreme are 'e-savvy' drivers who only want information provided electronically or on an Intranet Web site and do not want information in a paper format. However, these same drivers often don't bother to red the e-mails sent by the fleet department, which fleet managers find frustrating and an ongoing challenge.
Hitting a Moving Target
The unpredictability ofthe fluctuating market conditions facing today's fleet managers was well summarized in an e-mail sent to me by Jim Anselmi, director of fleet operations and travel for Lorillard Tobacco in Greensboro, NC. Here's what Jim wrote when I asked him about the market forces he foresaw influencing the commercial fleet market in the near future. "We experience fuel prices rising, and then falling. Interest rates hit an all-time low, but they will eventually go up. But when? Vehicle manufacturers' incentives get better and better, but for how long? Residuals are down, no, maybe they're up; no, they're down. We're directed to reduce expenses. Then, we're told by management to do it again and again, while at the same time to do more with less and less until we just don't do it anymore! It's like trying to hit a moving target. It is exciting, so hang on. We haven't reached 'redline' yet," wrote Anselmi. Let me know what you think. email@example.com