Telogis, a Verizon company, has introduced a workforce management solution called Telogis Workforce that's designed to improve the workflow of mobile workers, the company announced at its annual Latitude conference in Dana Point, Calif.
The software product helps users plan and dispatch work, navigate between jobs, monitor progress, communicate with customers, capture digital signatures, automate plan versus actual reporting, and make the most of strategic insights and forecasting. Telogis Workforce helps reduce operating costs and exceed customer expectations, according to the company.
"Telogis Workforce was developed to promote the delivery of accurate ETAs, optimized planning, better visibility on jobs and improved communication with end customers," said Jason Koch, senior vice president at Verizon Telematics. "Workforce delivers a simple, one-stop approach to mobile workforce management by giving customers the tools needed to help achieve operational efficiency and exceed the expectations of their customers."
Telogis Workforce includes two additional options, including routing and work order management solution Workforce Planning, as well as LiveETA — an app that provides real-time ETA updates for the end customers of delivery and service companies.
The Workforce Planning edition helps users create, compare and run scenarios based on different rule sets, constraints and resource allocation to optimize their processes and save time. The feature is also able to assign the appropriate resources while helping to achieve maximum ROI while considering work order constraints and business rules. The updated and customizable user interface is targeted with end-users in mind, and provides a convenient view of routes, jobs and maps, according to the company.
LiveETA gives customers the ability to track drivers, receive updates on the latest appointment times via text and email and see changes to ETA in real time. LiveETA also incorporates customizable alert settings and workflows.