Donlen announced today that they have been selected by the International Association of Outsourcing Professionals (IAOP) in the Leader category for The 2014 Global Outsourcing 100 service providers listing. This is the eighth time Donlen has been named as one of the best outsourcing service providers by IAOP.
"Everyone at Donlen, from the leadership team to the call center reps, from account managers to the acquisition and remarketing teams, has one priority: customer satisfaction," said Jim Kachidurian, Donlen's senior vice president of client services. "Throughout the organization, there's a deep commitment to providing services and products that positively impact our customers at every interaction. We're very proud to be named to IAOP's Global Outsourcing list and we thank the committee for recognizing our ongoing dedication to organizational excellence."
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry, according to Donlen.
"At a time when there is a growing need to outsource, The Global Outsourcing 100 list has become invaluable reference tools to help companies research service providers," said Debi Hamill, IAOP's CEO. "The companies named on these lists and sub lists have demonstrated their expertise following a rigorous, independently judged process and represent the top in the industry."
Judged by a panel of industry-recognized outsourcing leaders, inclusion is based on a set of measurable standards including customer satisfaction, depth of competence, size and growth, and management capabilities.
"Each year the competition to be named to The Global Outsourcing 100 list continues to reach higher levels," said Jagdish Dalal, IAOP's chief advisor of thought leadership and chairman of the judges' panel. "Given the strong competition, getting named to these lists is a great recognition and these companies should be proud of achieving excellence in the field."