March 20, 2023
Understanding After-Sales Support from Your Telematics Provider
This episode of Fleet Momentum is sponsored by and created in partnership with Quartix 🤝
When fleets are choosing a telematics provider, a crucial, yet often overlooked investigation is the level and types of support to expect after signing a contract. In this Fleet Momentum episode, Fleet Group Editor Chris Brown discusses with Sean Mahar, sales director for Quartix, how fleet should approach this issue with potential telematics providers.
Fleet Momentum videos are designed to shine a spotlight on key industry leaders, trends, and products for fleet management.
Topics & Timestamps
- 0:00 Intro
- 1:00 Background on Quartix, a telematics service provider
- 3:00 Quartix’s U.S. market strategy
- 4:45 How Quartix onboards new fleet clients and understands their needs
- 7:20 What customers can expect when contacting support, particularly during the installation process
- 10:00 The onboarding process: contract signing to installation, training, and support
- 12:15 How customer service is handled for fleet customers working through resellers
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