The National Safety Council (NSC) and CellARide have partnered to launch a vehicle recall concierge platform that enables drivers to identify and stay up to date on vehicle safety recalls via text message through CellARide’s proprietary platform, MyCarRecall.
Vehicle owners now can learn their recall information by texting RECALL to 99724, rather than going online to enter a 17-digit Vehicle Identification Number (VIN), said the NSC. Users will be supported through the process by a concierge who can use a photo of the driver’s license plate to share their recall information, find the closest dealership, and explain how to get their vehicle repaired.
The collaboration for the new service is part of the Check To Protect recall awareness campaign from NSC.
Check To Protect is a national campaign that encourages vehicle owners to check their recall status and schedule a free repair as soon as possible. Fiat Chrysler Automobiles, Toyota, Ford, General Motors, Nissan, and Volvo support this effort to increase consumer awareness of recall repairs.
“Vehicle safety recalls have sadly become par for the course these days,” said Josh Holstein, Founder/CEO of CellARide. “The issue is not only notifying the affected owners, but also providing support to help owners understand the process and complete the repair. That's why we are proud to partner with the National Safety Council and the Check To Protect coalition to help solve this issue.”