Chevin’s new health check alerts monitor client’s fleet software and provide a pro-active support service.
The new alerts continuously monitor each FleetWave installation so that relevant information is fed back to the Chevin’s support team.
“FleetWave is a system that is constantly evolving with new features and modifications, made at the suggestion of our internal staff and external clients as well as to meet changing regulatory requirements," said Flyss Williams, Support Team Leader. “The software can be configured in an almost limitless number of ways with dozens of different modules and reports available.”
“What Health Check Alerts allow us to do is monitor specific systems and the way in which they are used so that we can make proactive improvements and deliver world-class support for every client, regardless of their system configuration,” said Williams.
Chevin has recently expanded its global customer support team with a new structure and a number of new appointments.
“With Health Check Alerts we are effectively providing the same ‘Preventative Maintenance’ approach to our software that our clients already apply to their fleet operations,” according to Ron Katz, SVP of North American Sales.