ARI, a leading global fleet services provider specializing in complex car and truck fleets, has been named a finalist for Contact Center of the Year (over 100 seats) in the 7th Annual Stevie Awards for Sales & Customer Service. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.
More than 1,100 entries from organizations worldwide were submitted to this year’s competition. ARI is nominated in the Contact Center of the Year category for providing superior customer service to fleet managers and fleet vehicle drivers when issues arise relative to maintenance and accidents. They also work with U.S. maintenance and body shops to verify repair requests and negotiate pricing. Above all, ARI technicians put customer service first, and when it’s warranted, they do what is needed to ensure the safety and wellbeing of their clients’ employees.
ARI operates six call centers throughout North America which take calls 24 hours a day, seven days a week. The three U.S. centers employ 363 service technicians, most of whom are certified by the National Institute for Automotive Service Excellence (ASE). ARI has 38 ASE World-Class Technicians on staff, more than any other single company. The company also has 177 Master Technicians and 320 Certified Technicians. In 2012, the U.S. call centers received more than 3.4 million calls.
Ted Davis, ARI’s director of call center operations said, “ARI’s reputation for providing the industry’s highest level of customer satisfaction echoes our corporate philosophy for hiring the best people. It also reflects the company’s commitment to empowering employees, emphasizing the value of supporting one another and fostering dedication to the company.
Final Stevie Award results will be announced at the 2013 awards gala in Las Vegas, Nevada on Monday, February 25. Details about the Stevie Awards for Sales & Customer Service and a complete list of finalists in all categories can be found here.